Summary
Work History
Education
Skills
Timeline
Generic

Mercy Asaa

Kumasi

Summary

Dynamic professional with a proven track record at TrustDeson Micro Finance, adept in relationship building and office administration. Excelled in enhancing client satisfaction and retention through exceptional service and anticipation of needs. Skilled in business communications and management, with a knack for fostering strong client and team relationships. Achieved significant project successes by leveraging motivational leadership and administrative expertise.

Work History

Management Assistant

TrustDeson Micro Finance
  • Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
  • Prepared and charted data and metrics for detailed status reports.
  • Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
  • Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.

Account Manager

Essenza Company Ltd
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Secretary

Quality Control Company (COCOBOD)
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Account Manager

Sekyere Rural Bank Ghana
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.

Education

Bachelor Of Science - Accounting Education

University of Education, Winneba
Kumasi
07.2019

Skills

  • Relationship building
  • Office administration
  • Administrative tasks
  • Customer engagement
  • Business communications
  • Motivational leadership
  • Business management

Timeline

Management Assistant

TrustDeson Micro Finance

Account Manager

Essenza Company Ltd

Secretary

Quality Control Company (COCOBOD)

Account Manager

Sekyere Rural Bank Ghana

Bachelor Of Science - Accounting Education

University of Education, Winneba

Similar Profiles

CREATE PROFILE
Mercy Asaa