Mensah Selorm Paapa
Tema
Summary
Results-driven Information Technology Management graduate with expertise in integrating technology solutions to enhance business operations and communication. Experience includes administrative support, client relations, logistics coordination, and event management. Committed to achieving organizational objectives and fostering continuous professional growth.
Overview
1
1
Language
1
1
Certification
7
7
years of post-secondary education
6
6
years of professional experience
Work History
National Service
Inchcape Shipping Services
Tema
11.2024 - 10.2026
- Delivered documents and collected required paperwork on vessels to facilitate operational coordination between ship crew and port offices.
- Managed incoming calls, emails, and client inquiries by providing information and directing them to appropriate departments.
- Coordinated front desk logistics to create a professional and welcoming environment for clients, visitors, and shipping partners.
- Ensured consistent performance of routine responsibilities to support team operations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
IT Technical Support Intern
DAILY GRAPHIC GHANA
Accra
07.2023 - 08.2023
- Provided technical support for software and hardware issues across the organization.
- Assisted in troubleshooting network connectivity problems for staff and clients.
- Documented user requests and resolutions in the help desk ticketing system.
IT Intern
Ghana National Petroleum Corporation (GNPC)
Accra
06.2023 - 08.2023
- - Installed software on corporate laptops to ensure employees had necessary tools.
- - Resolved network malfunctions across various offices, restoring connectivity.
- - Provided support to employees facing technical challenges.
- - Aided employees in addressing technical problems.
Influencer Manager
Echo House (UPSA)
Accra
04.2021 - 01.2022
- - Organized events to strengthen brand awareness and engage with the community. (Tidal Rave, Around the World) for enhance brand visibility and foster community engagement.
- - Facilitated event promotion across social media platforms and campus networks to increase participation. Advertised events through social media channels and campus to maximize attendance and engagement.
- -Coordinated invitations for artists to participate in events, boosting entertainment value. Managed artist invitations for event participation to enhance entertainment value.
- Assessed marketing strategies to identify areas for improvement. to improve brand engagement. to enhance brand engagement and strengthen visibility.
Education
Bachelor of Science - Information Technology Management
University of Professional Studies, Accra (UPSA)
Accra 09.2020 - 10.2024
WASSCE - General Arts
Bishop Herman College
Kpando 09.2017 - 11.2020
Skills
- Help desk management
- Help desk experience
- Network troubleshooting
- Mobile device support
- Windows administration
- Hardware diagnostics
- Customer service
- Microsoft Office
- Collaboration tools
- Team collaboration
- Event coordination
- Attention to detail
- Effective communication
Certification
Transport Volunteer, 13th All-African Games — March 23, 2024
BSc Information Technology Management certificate, UPSA - October , 2024
Volunteer Experience
All African Games – 13th Edition, Transport Volunteer, Accra, Ghana, 2023-03, - Assisted drivers in locating and picking up athletes and other volunteers during the games., -Transported athletes from their stay area to their game events., - Made sure everyone was always at their respective locations.
Languages
English
First Language
Timeline
National Service
Inchcape Shipping Services
11.2024 - 10.2026
IT Technical Support Intern
DAILY GRAPHIC GHANA
07.2023 - 08.2023
IT Intern
Ghana National Petroleum Corporation (GNPC)
06.2023 - 08.2023
Influencer Manager
Echo House (UPSA)
04.2021 - 01.2022
Bachelor of Science - Information Technology Management
University of Professional Studies, Accra (UPSA)
09.2020 - 10.2024
WASSCE - General Arts
Bishop Herman College
09.2017 - 11.2020