Helmink Mensah
Kumasi
Summary
Detail-oriented financial analyst specializing in financial reporting and data analysis. Expert in preparing precise financial records and enhancing operational efficiency through effective collaboration. Strong background in customer service and technical support, with a focus on managing transactions and delivering solutions that improve user experience.
Overview
12
12
years of professional experience
Work History
Cashier
Elpa Et LTD
KUMASI
11.2023 - 10.2025
- Processed customer transactions using point-of-sale systems, ensuring accuracy and speed during peak hours.
- Handled cash, credit, and debit transactions with precision, contributing to positive customer experiences during busy shifts.
- Collaborated with team members to maintain organized store operations, enhancing overall customer service.
- Followed company policies for cash handling and loss prevention consistently.
- Processed invoices and maintained accurate financial records for various departments.
- Prepared monthly financial reports to support management decision-making.
- Utilized accounting software to update and track financial transactions daily.
- Managed accounts payable and receivable transactions efficiently and accurately.
Technical Support Engineer
KMA
kumasi
09.2019 - 08.2020
- Troubleshot hardware and software problems to restore service quickly.
- Enhanced user experience by offering personalized technical solutions.
- Maintained knowledge of industry trends and product updates regularly.
- Diagnosed customer issues through remote desktop support on private and public networks.
- Resolved complex technical problems through root cause analysis techniques.
- Installed and tested operating systems, applications, updates, and patches to ensure system reliability.
Sales Associate
Melcom Ghana Ltd
Kumasi
07.2013 - 09.2015
- Collaborated with team members to exceed sales goals and improve customer satisfaction.
- Handled customer inquiries and resolved issues to enhance overall shopping experience.
- Maintained store displays to create inviting shopping environment and attract customers.
- Stocked shelves and organized inventory for optimal presentation and accessibility.
Education
Bachelor of Arts - Public Administration And Information Studies
University of Ghana
Accra, Ghana10-2025
Associate of Applied Science - Software Engineering
OpenLabs NIIT
Kumasi, Ghana08-2022
Skills
- Customer service
- Technical support
- Software troubleshooting
- Effective communication
- Project management
- Data analysis
- Financial reporting
- Technical documentation
- Account management
Timeline
Cashier
Elpa Et LTD
11.2023 - 10.2025
Technical Support Engineer
KMA
09.2019 - 08.2020
Sales Associate
Melcom Ghana Ltd
07.2013 - 09.2015
Bachelor of Arts - Public Administration And Information Studies
University of Ghana
Associate of Applied Science - Software Engineering
OpenLabs NIIT