Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Additional Information
References
Timeline
Generic

MENDY ACHEAMPONG

Accra

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Digitalization and Customer Care

East Dadekotopon development Trust (Qualtics Analytics)
02.2024 - Current
  • Calculated ground rent received cash from clients, and had one-on-one customer relations through meetings.
  • Interacted with customers directly through phone calls, social media, and emails.
  • Digitalized old hardcopy files into a system.
  • Created a monthly and weekly report system.
  • Supervised distribution of demand notices.
  • Updated Roadmaps.

Customer Service Representative

MTN ghana
11.2022 - 11.2023
  • Answered customer inquiries and provided accurate information regarding products and services
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs

Script Writer

MTM Ghana
11.2022 - 11.2023
  • Company Overview: Retail Experience
  • Created storyboards to illustrate the different scenes of a script
  • Assisted in editing and proofreading scripts prior to production
  • Brainstormed ideas for new stories or scripts
  • Outlined plots and wrote dialogue for characters in scripts
  • Researched and developed characters for scripts
  • Retail Experience

Writer

Kuulpeeps ghana (UPSA)
01.2019 - 07.2022
  • Developed persuasive content for digital marketing campaigns
  • Researched and wrote articles for a variety of publications
  • Created original copy for websites, brochures, newsletters, promotional materials, and more
  • Conducted interviews with subject matter experts to obtain relevant information
  • Generated ideas for new stories or topics to write about

Project Manager

Echo house ghana
01.2019 - 07.2022
  • Analyzed data from various sources such as surveys, interviews, focus groups to inform decision-making related to projects
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems

Sales Assistant

Sikkens ghana
06.2019 - 07.2019

· Greeted customers and provided assistance with product selection

· Assisted in creating displays to promote products.

· Organized stockroom shelves, racks, and bins according to store layout and product categories.

Education

Bachelor of Arts - Public Relations And Communication

University of Professional Studies Accra
Accra
09.2022

High School Diploma -

Mfanstiman Girls Senior High School
Salt Pond, Central Region
05.2018

Skills

  • Written Communication
  • Team Management
  • Team Building
  • Communication
  • Research
  • Critical Thinking
  • Creative Collaboration
  • Idea Brainstorming
  • Content Creation
  • Project Management
  • Document Editing
  • Creative Writing

Certification

  • West African Examination Council
  • Diploma in Public Relations
  • Degree in Public Relations
  • Digital Marketing (Coursera)
  • SPEAK-UP LIVE
  • Training in Excel

Affiliations

  • PARTICIPATION ON A LIVE SHOW AND PODCAST

Languages

English
First Language
German
Beginner
A1
TWI
Intermediate (B1)
B1

Additional Information

I am a self-motivated worker with the ability to learn quickly on the job. My engagement over the years has taught me a number of skills that pose to be relevant in the business industry. Working with Echo has exposed me to the entertainment industry, Kuulpeeps the publishing industry, MTN customer care and relations industry, this has put me on a path of diversity, which I am ready to upgrade and learn more.

References

Ladan Adjin-Coffie, Branch Head,                                  Bennit Akwasi Frimpong 

MTN Ghana,                                                                      Marketing and Communication Officer, Mahogany Consult

+233 24 430 5078,                                                            +233 24 477 2961

Timeline

Digitalization and Customer Care

East Dadekotopon development Trust (Qualtics Analytics)
02.2024 - Current

Customer Service Representative

MTN ghana
11.2022 - 11.2023

Script Writer

MTM Ghana
11.2022 - 11.2023

Sales Assistant

Sikkens ghana
06.2019 - 07.2019

Writer

Kuulpeeps ghana (UPSA)
01.2019 - 07.2022

Project Manager

Echo house ghana
01.2019 - 07.2022

Bachelor of Arts - Public Relations And Communication

University of Professional Studies Accra

High School Diploma -

Mfanstiman Girls Senior High School
MENDY ACHEAMPONG