Melissa Boni Ankamah
Summary
Melissa is a Supply Chain professional with an experience of 18 years plus in the FMCG industry, working with companies such as NESTLE and UNILEVER. Proficient in Sales and operations planning and change management with good leadership skills across diverse cultures, she is a results oriented leader, passionate about driving excellence in execution, sustainability, service and people development.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Deputy Director
CLN Library
10.2022 - Current
- Currently leading and mentoring a team of administrators, training them and reassigning them to new platforms, overseeing the daily activities of administrators and ensuring that customer service remains at the recommended levels, ensuring the increase of the reach, across the nations through the assignment of reasonable and achievable targets, ensuring the maintenance of order on all platforms, evaluating and appraising the weekly performance of each administrator and recommending potential overseers basis individual performance, recommending new policies to govern the operations of the Library.
Administrator
CLN Library
05.2022 - 10.2022
- Ensured the daily distribution of books as per the daily topics, attended to all book requests in the various platforms managed, supported in supplying books in the archive, advised readers on requests, induced collaborative spirit of different nationalities
- Key achievements
- Increased the reach of platforms managed by 50% + by sustaining a high level of customer service at 98%
- Reorganized personal archive in order to supply books within the shortest possible time, allowing us to beat the Service Level Agreement (SLA) which averagely advised a lead time of 48 hours to reply to a request.
Supply Planning Manager
GB Foods Africa
10.2020 - 05.2022
- Managed the Supply planning for Africa, for Ghana, Nigeria, Senegal and Algeria; with teams planning the production of finished goods for the factories in each of these geographies, as well as the materials requirements planning; led S&OP for Africa; supported the innovations process by coordinating the supply planning activities for new products introduction and products renovation; supporting the working capital committee by forecasting the impact of stocks holding in value terms
- Key achievements
- Strongly contributed to overall Africa region revenue growth by 15%, with growth driven by Nigeria and Ghana (with Ghana realizing a growth of 16% over 2020) through the introduction of the S&OP process with Ghana as pilot
- Established a weekly and monthly planning rhythm, which created the right framework to connect Procurement, Logistics and Planning
- This allowed to adequately control materials and finished goods availability across all geographies and ensure revenue consolidation
- Reduced the obsoletes by championing the governance meeting and process to ensure alignment between finance, factory and planning on obsolescence risks for more proactive mitigation
- Initiated the first regional S&OP forum for Africa, with the attendance of the Africa CEO and the departmental Heads
- Strongly contributed to deliver the ‘LaLiga’ Promotion in Ghana (linked to the Tomato and Taste Enhancers categories) from the operations side, by coordinating the procurement and logistics of the packaging materials, during the logistics challenged period of H2 2021, whilst planning for a renovation which was also delivered early Q2 2022
- This was executed with zero obsolescence.
Planning Manager - Supply Chain Partner
Unilever Ghana Nigeria
10.2017 - 09.2020
- Managed the end to end planning for Unilever Ghana limited including planning for factories; supporting the Category Director Home Care for Ghana-Nigeria to deliver P&L of the category as single Supply Chain Partner for end to end Supply Chain planning, leading S&OP for the category; Coordinating a network of Factories/Procurement/Quality where appropriate; managing supply chain activities from innovation to deployment
- Key achievements:
- Acted as Supply Chain leader in the Home Care Business team where gaps on Customer Service as well as imbalances in servicing individual countries were highlighted
- This led to a make (versus buy) decision for washing powders in Ghana due to resources capacity constraints in Nigeria
- Availability of OMO and Sunlight was subsequently improved for both Ghana and Nigeria
- Achieved zero demurrage through recruitment of new clearing agents based on clear Service Level Agreements (SLA) and the monthly review of the suppliers performance to ensure SLA was being followed.
- Oversaw training and onboarding process for all newly hired employees within the S&OP community.
Demand and Supply Planning Manager
Unilever Ghana, Unilever Ghana Ltd
08.2015 - 09.2017
- Managed the end to end planning for Unilever Ghana limited which included managing the demand planning, intercompany sourcing and clearing, planning for factories, facilitating the S&OP process; managing the warehousing of Raw and Packaging materials, managing inventory to increase the service levels while driving down working capital
- Key achievements:
- Responsibilities increased to manage the entire planning team, which allowed to extend the team’s focus to categories (Home Care, Personal Care, Foods) instead of activities (production planning and materials requirement planning)
- Home care business team received LT Awards of the best Business Team on account of accurate forecasting
- Received Vitality award on account of reduction of company costs through the guided contribution of the clearing team to avoid significant demurrages.
Demand and MSO Planning Manager
Unilever West Africa, UWA, Unilever Ghana Ltd Tema
02.2013 - 08.2015
- Managed the demand planning, intercompany sourcing and clearing departments which teams were located in both Ghana and Cote d’Ivoire; facilitated the S&OP process by implementing procedures, key metrics and accountability across functional areas of the company; managed inventory to increase the service levels while driving down working capital
- Key achievements:
- Restructured the demand and MSO planning team to be category (Home Care, Personal Care and Foods) oriented rather than activity (Demand Planning and intercompany sourcing) driven, to better fit requirements and focus of the Business Units
- Hosted the West Africa S&OP workshop which relaunched the process, put in place a project team to ensure its proper roll out per function and redesigned the process to ensure a clear definition of roles and responsibilities between the various actors (sponsors, facilitators, contributors) to the building blocks of the process
- Ghana Supply Chain Team awarded the best African Supply Chain of the year, subsequent to outstanding customer service @ 98% at the end of 2014
- Demand Planning KPI turned around (from 15% to 4% by end of 2014) through the improvement of sales forecasting patterns, which in turn reduced the loss of revenue due to out of stocks.
Regional Category Demand and Supply Planning Coordinator
Nestlé Central and West Africa Ltd
02.2009 - 02.2013
- Coordinated the demand and the supply of the 22 countries of the Central and West Africa region and arbitrated stocks allocation in case of shortages, coordinated the innovation renovation projects of the category from initiation to execution; presented to the Regional Management Committee, the achievements of the soluble coffees category (NESCAFE Brand), the sales results and the eighteen months sales projections on a quarterly basis
- Key achievements:
- Championed the demand planning stream, being the link between the business excellence team and the operations team, after the SAP implementation
- This role included organizing regional Demand and Supply planning workshops, for the training of the teams from the various countries and enforcing the implementation of the planning processes both at the regional level and in the countries
- Standardized reporting at regional level and in countries for planning KPIs (Demand Plan Accuracy, Stocks levels in days)
- During the political unrest in Ivory Coast, ensured no loss of revenue by executing the contingency plan which consisted in deploying the demand of the NESCAFE Brand from the Coffee factory in Ivory Coast to the Tema factory in Ghana for all the west and central Africa countries except Nigeria and to Lagos for the Nigerian market
- Achieved zero obsolescence when Ivory Coast was able to come back to full operation to serve all West African Countries
Project Business Analyst
Nestlé Central and West Africa Ltd
02.2007 - 02.2009
- Led the implementation of the SAP solution and supported the market by identifying business process scenarios, by documenting and coordinating the implementation change impacts, by participating in the end-to-end process integration testing, by training market super users and by providing assistance to the market after the implementation
- Key achievements:
- Led the deployment of the APO demand planning module in Ghana, Ivory Coast and Nigeria as the first wave, then in Senegal, Guinea, Cameroon, Gabon as the second wave
- Worked as a role link on assigning the right transactions under the right roles for Demand Planning, Supply Planning and Production Planning and Detailed Scheduling (PPDS) in SAP.
Demand Planning Manager
Nestlé Cote d'Ivoire
04.2006 - 02.2007
- Cote d'Ivoire
- Coordinated the demand planning activities by comparing on a monthly basis the demand plan against the supply plan, by highlighting the volumes variations from one period to another, and by defining and executing action plans to close supply gaps on the short, medium and long term, presented the volumes projections to the LT, highlighting both risks and opportunities, for decision making
- Key achievements:
- Introduced the concept and practice of stock balancing across countries to minimize both revenue losses due to out of stocks and increased costs due to obsolescence generated through excess stocks
- Run the first Integrated Business Process (IBP) Executive meeting with the country manager and heads of departments in attendance.
Import Export Officer, Demand Planner
Nestlé Cote d'Ivoire
01.2002 - 04.2006
- Cote d'Ivoire
- Prepared import and export documentation, prepared demand plan and validated the plans on an eighteen months horizon, with the brand managers and the sales manager
- Key achievements:
- Automated the form for insurance request through the use of excel, to minimize human error and increase efficiency in the team
- Took up the first role of demand planner as the forecasting activity was being moved from the Sales function to the Supply Chain
- Implemented the Demand Plan Accuracy (the demand planning KPI) and started showing the forecasting performance in Sales and Marketing forum.
Education
Masters degree - International Management
University of Liverpool
2013
Bachelor degree - Logistics and Transport Engineering
Institut National Polytechnique Félix HOUPHOUET BOIGNY Yamoussoukro
2001
Skills
- Process Improvement
- Strategic Planning
- Crisis Management
- Operations and Logistics
- Inventory Tracking and Management
- Lean Methodology
- Project Oversight
- P&L Responsibility
- Risk and Mitigation Analysis
- Leadership and People Development
- Multi-Site Operations
- Process and Procedure Refinement
Certification
Certificate of Completion_Purchasing Foundations, Delivered by LinkedIn Learning, 2022
Certificate of Completion_Understanding Logistics, Delivered by LinkedIn Learning, 2022
Certified in Production and Inventory Management (CPIM) delivered by APICS - 2016
Supply Chain Leadership Training, Delivered by Unilever 4 Acres, London, UK, 2014
Certificate of Leadership and Management, Delivered by Ernst & Young, Accra, Ghana, 2010.
Certificate of Finance for non-finance managers, Delivered by Bizliteracy Solutions Ltd, Accra, Ghana, 2009.
Certificate of intercultural training,
Delivered by Indiana University-Purdue University Indianapolis (IUPUI), Indiana, USA, 2001
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Deputy Director
CLN Library
10.2022 - Current
Administrator
CLN Library
05.2022 - 10.2022
Supply Planning Manager
GB Foods Africa
10.2020 - 05.2022
Planning Manager - Supply Chain Partner
Unilever Ghana Nigeria
10.2017 - 09.2020
Demand and Supply Planning Manager
Unilever Ghana, Unilever Ghana Ltd
08.2015 - 09.2017
Demand and MSO Planning Manager
Unilever West Africa, UWA, Unilever Ghana Ltd Tema
02.2013 - 08.2015
Regional Category Demand and Supply Planning Coordinator
Nestlé Central and West Africa Ltd
02.2009 - 02.2013
Project Business Analyst
Nestlé Central and West Africa Ltd
02.2007 - 02.2009
Demand Planning Manager
Nestlé Cote d'Ivoire
04.2006 - 02.2007
Import Export Officer, Demand Planner
Nestlé Cote d'Ivoire
01.2002 - 04.2006
Masters degree - International Management
University of Liverpool
Bachelor degree - Logistics and Transport Engineering
Institut National Polytechnique Félix HOUPHOUET BOIGNY Yamoussoukro
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