Summary
Overview
Work History
Education
Skills
References
Extracurricular Activities
Hobbies and Interests
Timeline
Work Availability
Accomplishments
Hi, I’m

MCHENRYSON GANYOAME AGBESI

ACCRA
MCHENRYSON GANYOAME AGBESI

Summary

A goal-oriented, energetic, effective, and diligent, with experience in sales/marketing, banking, and pays accurate attentions to details.

To obtain a position as a team-player in a people-oriented organization where maximize experience in a challenging Technology environment, including computer knowledge, marketing strategies, organization abilities, business intelligence, and database programs. I have the skills and knowledge necessary to significantly boost customer bases.

Overview

8
years of professional experience

Work History

FIDELITY BANK GHANA

CUSTOMER SERVICE OFFICER
01.2023 - Current

Job overview

  • The role requires more interacting with customers face to face and via phone calls on behalf of Fidelity Bank Ltd
  • This happens through various support channels made available to us
  • Thus, can resolve customers' issues quickly and effectively
  • Depending on the position and Bank requirements
  • Such as responding to customer inquiries within company hours
  • Troubleshooting tech problems
  • Processing orders and transactions
  • Cross selling of the Banks diver's products
  • Answering questions about a company's products or services
  • Providing proactive customer outreach.

FIDELITY BANK GHANA

ATM MONITOR (ANALYZER)
01.2021 - 01.2023

Job overview

  • The role requires the systematic gathering and analyzing of data using EJournalArchive, sentinel, ATM Manager, Suspect Transaction, BankWorld Report Operator and Bankworld on all Fidelity Bank ATMs, that put management in a better position to make informed decisions when it comes to our ATM channels
  • Sending of tickets to ATMs custodians
  • Research for Landmark and sight for ATM spot
  • Monitoring and utilization of the e-charnel by making calls to all fidelity card holders who uses fidelity card to do transactions in third party bank ATMs
  • Summarizing ATMs month on month transactions from BOG annual reports for management review
  • Quality control and review of NCR ATM maintenance and employee activity reports for payment
  • Preparing of PV for ATM transporters.

ELECTORIAL COMMISSION ( E.C. )

DATA CLERK
01.2016 - 11.2016

Job overview

  • Prepare source data for computer entry by compiling and sorting information, process customer and account source document by reviewing data
  • Entering customer details in alphabetical and numeric information on keyboard or optical scanner according to screen format
  • To maintains data entry requirements by following data program techniques and procedures and to verify entered customers and accounts data by reviewing correcting data, test customer and accounts system changes and updates information's by inputting new data
  • Maintains customer confidence and protects operations by keeping information confidential
  • Contributes to team by accomplishing related results as needed documents are then given to the supervisor for resolution.

VADAFONE GHANA

SUPERVISOR AND TEAM LEADER AS SALES PERSONNEL

Job overview

  • Convincing the individual and companies as well about Vodafone broad band internet connection, giving stocks to free lancers and taking them to locations, monitor and make sure the right thing is done, closed them by taking their stocks and money and submitting to the manager
  • As supervisor I recruit free lancers as well and conduct training sessions for them and introduce them to the products by teaching them everything about all Vodafone product and also teach more of customer relations
  • As a supervisor I conduct the Vodafone M.I.T Max registration of products exhibition of products such as Broad Band, web box, Moderns, Phones, Sims and other Vodafone products.

OSIE - KUSI FOUNDATION

ASSISTANT MANAGER

Job overview

  • Assists manger by performing related duties concerning the Foundation
  • Updates Job knowledge by participating in seminars and conference that are related to the Foundation, accomplishes the foundation goals by accepting ownership for accomplishing news and different request
  • Run errands for manager if busy exploring opportunities to add value to the foundation accomplishment.

PRUDENTIAL LIFE INSUARANCE

MARKETING OFFICER (TEAM LEADER)

Job overview

  • Educating the individual, families, friends, and institution about how necessary it is for them and their love ones to take insurance policies to cover their lives against any uncertainties
  • During activation I do presentation to clients during meetings explaining the products and giving them the core factor and values why they need to buy insurance products and not to lose out of the benefits that comes with it
  • As a Team Leader I train other upcoming agent how to go by the business in the insurance firm, join them at morning huddles twice a in a week, take them out to the job field
  • Book appointment and also do group presentation for cooperates firms
  • I happen to be the qualified Agent to be on Prudential life official Facebook page as an ambassador for best marketing officer for 2 years continuous.

LEGACY CYBER CAFÉ

SUPERVISOR

Job overview

  • Designing and fixing system related problems in Laptops and Desktop computers such as Installations of software's, upgrading, and updates and diagnosing of machines
  • Cross check all cash made at the end of the day, cross checking of all employees log book and daily sheet before submitting it to the superior Opening of E-mails account for clients, conduct training section for clients, business clients and new employees
  • Sending and receiving of fax, telephone Exchange, photocopies and other secretarial duties.

Education

UNIVERSITY OF GHANA
Accra, Ghana

Bachelor of Science from Information Technology
05.2021

University Overview

GOSPEL INT. SCHOOL
ACCRA

West Africa Exam
06.2016

University Overview

AFRICA RADIO AND T.V. JOURNALISM

Six Months
01.2009

University Overview

Skills

  • Knowledge in computer software and Hardware
  • Expect in configurations
  • Excellent in oral and communication skills
  • Proficient in Microsoft office Suit
  • Team Leader/Team worker
  • NIC marketing strategies
  • Search Engine Optimizer - on and off page
  • Performance(Fault and security for ATM)
  • Campaign insurance management
  • Document Preparation
  • Attention to detail
  • Typing accuracy/Speed

References

References
  • MR. GEORGE SASU, BSSM of Fidelity Bank Ghana, 0240041118, 0209532658
  • ENOCH FRIMPONG, Agency Supervisor (AS) Prudential life Insurance, 0246032156

Extracurricular Activities

Extracurricular Activities
Help in I.T. training for schools and Educational tour in conjunction with an NGO, African right IC right and Osie-kusi foundation

Hobbies and Interests

Hobbies and Interests
  • Singing
  • Soccer
  • Barbering
  • Reading
  • Cooking
  • Surfing the net to learn more stuff regarding to IT and international language

Timeline

CUSTOMER SERVICE OFFICER
FIDELITY BANK GHANA
01.2023 - Current
ATM MONITOR (ANALYZER)
FIDELITY BANK GHANA
01.2021 - 01.2023
DATA CLERK
ELECTORIAL COMMISSION ( E.C. )
01.2016 - 11.2016
SUPERVISOR AND TEAM LEADER AS SALES PERSONNEL
VADAFONE GHANA
ASSISTANT MANAGER
OSIE - KUSI FOUNDATION
MARKETING OFFICER (TEAM LEADER)
PRUDENTIAL LIFE INSUARANCE
SUPERVISOR
LEGACY CYBER CAFÉ
UNIVERSITY OF GHANA
Bachelor of Science from Information Technology
GOSPEL INT. SCHOOL
West Africa Exam
AFRICA RADIO AND T.V. JOURNALISM
Six Months
Availability
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Accomplishments

Accomplishments
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

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