MAYQUEEN MAWUTOR AKPEBU
Summary
Organized and dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction. Skilled team player, Quick learner with good computer abilities. Reliable team member accustomed to taking on challenging tasks and dedicated to business success. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
HUMAN RESOUCES/MANAGING DIRECTOR
KESDEM HOTEL
08.2016 - Current
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Created organizational structures to improve accounting and finance functions.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Increased revenue by assisting with operations management, sales and marketing efforts.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Identified and capitalized on community business opportunities with effective networking.
- Maintained agile, responsive organization with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Ensured efficient and profitable operations of the hotel while maintaining a high standard for customer service.
- Decreased monthly expenditures by 10% through effectively reviewing documents and identifying problem areas.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Protected company assets with strategic risk management approaches.
- Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Branch Support
GCB BANK PLC
09.2010 - Current
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received loan and utility payments, sending funds to correct destinations.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Researched, troubleshot and resolved customer and internal inquiries to maintain satisfaction levels.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Complied with applicable banking laws and regulations following company's security and operational procedures.
- Smoothly opened,closed and updated accounts and savings plans for customers
- Used daily international exchange rate sheets to quote unit exchange rates
- Supervisor at CUC Agency
- ATM Custodian
- Chief Cashier
-
Associate Analyst
QFS Securities Limited
09.2009 - 08.2010
- Identified operational efficiency opportunities to support long-term growth plans.
- Front office services ( Investments, withdrawals, Terminations, Rollovers etc.
- Preparation, Reconciliation and printing of client investments statements.
- Maintenance of client relationships and customer enquiries,
- Supervision and maintenance of filing systems.
- Established and monitored KPI's to draft performance measurement reports.
- Cleaned, prepared and formatted data for internal and external audits.
- Drew charts and graphs using computer spreadsheets, to illustrate technical reports.
- Collaborated with investment bankers to attract new corporate clients to securities firms.
Client Services Manager
Emefs Construction Limited
08.2008 - 08.2009
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Developed and Implemented program improvements to meet changing mission parameters and client needs.
- Collaborated with internal teams to problem solve and exchange open ideas.
- Participated in planning discussions and recommended strategies or changes based on history and best practices.
- Scheduled appointments with key client decision-makers to communicate business capabilities and value propositions.
- Implemented skills development programs for staff and volunteers, keeping staff up to date on training needs.
Education
Certified HR Practitioner - Human Resources Management
CHARTED INSTITUTE OF HUMAN RESOURCE MANAGEMENT
ACCRA,GHANA12.2023
EXECUTIVE CERTIFICATE IN COUNSELING - COUNSELING
COLLEGE OF COUNSELING AND PSYCHOLOGY(CCP)
ACCRA, GHANA04.2021
MBA - Finance
GIMPA
ACCRA, GHANA06.2015
Bachelor of Science - BANKING AND FINANCE
CENTRAL UNIVERSITY COLLEGE
ACCRA, GHANA08.2007
Skills
- Coordination
- Multitasking
- Creative Thinking
- Public Speaking
- Self Motivation
- Training
Languages
English
Bilingual or Proficient (C2)
Twi
Upper intermediate (B2)
Ewe
Upper intermediate (B2)
REFEREES
Leonard Quarcoopome
P.O.Box CO 1370. Tema
neelantei@hrpcghana.com
0208199545
Robert Osei Mensah Boateng
GCB Bank PLC
romboahene@gcb.com.gh
0244792520
Timeline
HUMAN RESOUCES/MANAGING DIRECTOR
KESDEM HOTEL
08.2016 - Current
Branch Support
GCB BANK PLC
09.2010 - Current
Associate Analyst
QFS Securities Limited
09.2009 - 08.2010
Client Services Manager
Emefs Construction Limited
08.2008 - 08.2009
Certified HR Practitioner - Human Resources Management
CHARTED INSTITUTE OF HUMAN RESOURCE MANAGEMENT
EXECUTIVE CERTIFICATE IN COUNSELING - COUNSELING
COLLEGE OF COUNSELING AND PSYCHOLOGY(CCP)
MBA - Finance
GIMPA
Bachelor of Science - BANKING AND FINANCE
CENTRAL UNIVERSITY COLLEGE
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