Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Chantelle Kom

London

Summary

A caring, friendly, dedicated, effective, and helpful cashier with relevant expertise managing cash and interacting with customers. Adaptable and versatile team player with a strong drive for process improvement, great interpersonal skills, and the capacity to assist in every role as needed. Insightful trainer with track record of training and mentoring new personnel to assist operations. competent, customer-focused multitasker with strong organizational abilities who can adjust to shifting duties and responsibilities in a hectic, ever-changing work environment.

Overview

15
15
years of professional experience

Work History

Cashier

Unitylink Financial Service
01.2022 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations.
  • Learned duties for various positions and provided backup at key times.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Maintain safe and clean work.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.

Test and Trace Operative

Mitie Limited
09.2020 - 12.2021
  • Responsible for Covid Test Centre making sure people carry out the test properly.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Worked outside in all weather conditions.
  • Performed inspections and routine maintenance on equipment.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.

Catering Assistant

Queen Ann Care Home
01.2020 - 07.2020
  • Responsible for cooking breakfast and serving members of the care home, laundry services and cleaning of kitchen area.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Arranged furniture and added decorations to assist in setting up for catering events.

Receptionist

Public Service Union Centre
01.2016 - 12.2019
  • Responsible for promoting a clean working environment and social interaction with clients in a safe and supportive environment
  • Also performing hotel activities which includes (but are not limited to): answering and directing calls.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.

DISTRIBUTOR

Fareast Mercantile Ltd. (Kumasi branch)
01.2012 - 12.2015
  • Responsible for stoke taking and distributing of building materials to customers across the Kumasi region

Cleaning Assistant

Cape Coast Castle Motel
02.2009 - 12.2011
  • Responsible for promoting a clean working environment and social interaction of clients in a safe and supportive environment
  • Also performing homemaking activities which includes (but are not limited to): vacuuming, dusting, sweeping, or mopping floors in the guest house

Education

Level 2 in Adult and Social Care -

Rapid Improvement Training Centre
09.2022

‘O’ Level -

Ghana National College
Accra
06.2008

Skills

  • Customer Service
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Written and verbal communication
  • Cash Management
  • Payment Processing
  • Fraud Prevention Awareness
  • Problem-Solving
  • Team Collaboration
  • Adaptable and Flexible
  • Cooperative Attitude
  • Creative Thinking
  • Team Leadership
  • Policies and Procedures

References

  • Gordon Anson, 35 Weymouth Street, London, W1G 8BJ, gordonaa1@hotmail.com
  • Lucy Sackey, 216 The Avenue, London, N17 6JN, Sackey7@hotmail.com

Hobbies and Interests

Reading, Computing and Cooking

Timeline

Cashier

Unitylink Financial Service
01.2022 - Current

Test and Trace Operative

Mitie Limited
09.2020 - 12.2021

Catering Assistant

Queen Ann Care Home
01.2020 - 07.2020

Receptionist

Public Service Union Centre
01.2016 - 12.2019

DISTRIBUTOR

Fareast Mercantile Ltd. (Kumasi branch)
01.2012 - 12.2015

Cleaning Assistant

Cape Coast Castle Motel
02.2009 - 12.2011

Level 2 in Adult and Social Care -

Rapid Improvement Training Centre

‘O’ Level -

Ghana National College

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Chantelle Kom