Maxwell Otu Nkansah
Greater Accra, Odorkor,AA
Summary
A highly skilled professional with expertise in navigation proficiency, customs compliance understanding, and fuel efficiency monitoring. Demonstrates exceptional time-management adeptness and communication proficiency, ensuring seamless operations and customer satisfaction. Proficient in order tracking systems, outbound call making, and social media customer support, with a strong focus on detail-oriented reading and team collaboration. Experienced in using word processing software, desk phone handling, scanning and printing machines, and virtual meeting platforms to enhance productivity. Committed to leveraging skills for continued professional growth in a dynamic environment.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Fleet Officer
Wopecar Rental
Accra, Osu, Ghana
03.2025 - Current
- Maintained quality control over all onboard activities, upheld operational standards.
- Liaised with port authorities for swift clearance of ships.
- Conducted training sessions for enhancing crew's technical skills.
- Scheduled ship movements efficiently, reduced idle time at ports.
- Generated reports on fleet expenses and performance for senior management.
- Negotiated parts and labour rates with repair agents.
- Purchased and maintained adequate vehicle levels to meet company needs.
Customer service officer
Conagyei Company Ltd
Akim Swedru, Eastern Region, Ghana
05.2020 - 11.2024
- Enhanced communication channels through regular updates on company policies and promotions.
- Offered technical support, leading to enhanced user experience.
- Processed orders promptly ensuring positive shopping experience for customers.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Collaborated with sales team to maximize product visibility and sales.
- Delivered high-quality service with attention to detail and professionalism.
- Addressed customer queries, resulting in enhanced customer confidence.
- Responded to customer requests with friendly, knowledgeable service and support.
- Manage over 45 customer calls per day and increased sales by 10%
Typist/Office Assistant
Koradeb Company Ltd
Akim Oda, Eastern Region, Ghana
02.2018 - 03.2020
- Enhanced report legibility by accurate typing and proofreading.
- Assisted in office communication with fast, precise typing skills.
- Typified legal documents to ensure accuracy and confidentiality.
- Transcribed audio files accurately, enhancing content accessibility.
- Supported teams by handling high volume of clerical tasks promptly.
- Typed business letters, maintained professional presentation standards.
Education
GCSEs - General Arts
Akim Swedru Senior Secondary School
Akim Swedru, Ghana - West Africa 05.2014 - 09.2017
Certificate of Higher Education - Technical Skills
Methodist Junior High School
Akim Oda, Eastern Region - Ghana 01.2011 - 10.2014
Skills
- Navigation proficiency
- Customs compliance understanding
- Fuel efficiency monitoring
- Time-Management adeptness
- Communication proficiency
- Order tracking system use
- Outbound call making
- Social media customer support
- Team player
- Detail-Oriented reading
- Word processing software
- Desk phone handling
- Scanning and printing machines
- Virtual meeting platforms
Languages
English
Fluent
Affiliations
- Reading
- Learning Languages
- Travel
- Communicating
References
References available upon request.
Timeline
Fleet Officer
Wopecar Rental
03.2025 - Current
Customer service officer
Conagyei Company Ltd
05.2020 - 11.2024
Typist/Office Assistant
Koradeb Company Ltd
02.2018 - 03.2020
GCSEs - General Arts
Akim Swedru Senior Secondary School
05.2014 - 09.2017
Certificate of Higher Education - Technical Skills
Methodist Junior High School
01.2011 - 10.2014