Maxwell Owusu-Edusei

Key Achievements & Responsibilities Process Improvement & Innovation Technical Support & Problem Resolution Systems Implementation & Transition Data Analysis & Business Insights Systems Design & Business Solutions Technology Adoption & Evaluation Training & Skill Development Database Management Security & Compliance Cost Savings & Fraud Prevention

• Contributed to internal initiatives aimed at process improvements, driving efficiencies, and fostering innovation.
• Promptly resolved or escalated problem tickets, effectively addressing user issues.
• Executed data analytics to support SAGE ERP implementation, resolving longstanding issues over 4 years.
• Conducted system analysis, documentation, and testing for platform transitions, ensuring a seamless user experience.
• Performed complex data analysis to identify anomalies, trends, and risks, subsequently improving internal controls.
• Planned and designed computer systems through information engineering, data modelling, and structured analysis.
• Created focused solutions to address business needs, such as the e-voucher/coupon system and Payslip Submission System.
• Proactively evaluated and integrated new technologies to meet the ever-changing industry requirements.
• Conducted comprehensive training on GO Card Management System, emphasizing best practices for data protection and error minimization.
• Engineered databases and table structures in alignment with GOCLUB architecture methodology for web applications.
• Conducted security audits to identify vulnerabilities and recommended improvements in security systems and procedures.
• Developed QR and Barcode technology on payment vouchers, resulting in significant cost savings and curbing fraudulent activities.
• Achieved multi-million dollar savings for the company.
• Enhanced monitoring capabilities, effectively eliminating fraudulent activities related to coupon recirculation.

• Developed an intranet-based system for efficient handling of files and email operations.

• Conducted monthly maintenance of IT infrastructure for clients, ensuring optimal performance and uptime.

• Spearheaded the development and ongoing maintenance of the company website.

• Provided prompt resolution or escalation of problem tickets to effectively address user issues.

• Analyzed client business processes to recommend software applications tailored to unique operational requirements.

• Diagnosed and resolved system and program malfunctions through rigorous troubleshooting.

• Recommended technology upgrades and complementary security products to enhance client security measures.

• Conducted system analysis, documentation, and testing to facilitate seamless platform transitions, ensuring positive user experiences.

• Saved the company GHS 250,000 by successfully implementing and administering a Core Banking system.

• Served as Database Administrator, overseeing backups and ensuring data integrity.

• Developed custom Oracle applications for internal organizational use.

• Authored the company's Information Security Policy document.
• Responsible for submitting monthly reports to credit bureaus and the Audit and Credit Risk teams of the Bank of Ghana.

• Developed and managed disaster recovery strategies, safeguarding business continuity.

• Quickly acquired and applied new skills to daily tasks, enhancing operational efficiency and productivity.

• Demonstrated respect, friendliness, and a proactive approach, fostering a positive work environment.

• Employed critical thinking to dissect problems, evaluate solutions, and make informed decisions.

• Increased operational efficiency by 20% through targeted upgrades and strategic recommendations aligned with business growth projections.

• Reduced IT downtime by 30% by instituting a robust Service Level Agreement for IT functions and help desk operations.

• Achieved a 15% cost reduction by skillfully forecasting and evaluating hardware, software, and consulting costs based on client business requirements.

• Executed successful software upgrades across 100+ workstations, achieving zero downtime and resulting in both time and cost savings for clients.

• Improved software development efficiency by 25% by codifying methodologies in technical manuals for future use by IT Officers.

• Maintained a 95% customer satisfaction rate through open communication, iterative feedback collection, and prompt issue resolution.

• Organized system infrastructure documentation and operating procedures, enhancing controls and boosting overall performance.

• Analyzed client business processes to recommend software solutions tailored to unique requirements.

• Oversaw the successful installation of software programs and hardware systems to meet client needs.

• Provided business leaders with cost-benefit and return-on-investment analyses to inform project planning and execution.

• Managed network and system performance through proactive troubleshooting, security patching, and regular maintenance.

• Oversaw IT department operations, including staff training and development.

• Collaborated closely with the executive team and CEO to enhance development efficiencies and resolve technology challenges.

• Maintained up-to-date knowledge of the latest hardware, software, and networking technologies, along with industry trends.

• Authored internal IT policies, procedures, and manuals to standardize and govern technology use within the organization.

• Handled telemarketing calls placed to destinations in the United States, ensuring optimal service and compliance.

• Maintained the Core Switch and transaction processors for the GOIL advantage petrol card.

• Developed an online monitoring program using C#, ASPX, and Oracle database to provide real-time insights for customers.

• Designed and distributed comprehensive lecture handouts to enrich course material and enhance student understanding.

• Employed various instructional technologies for both in-class and online courses to maximize student engagement and learning.

• Trained students in a diverse set of software and skills, including:
• Web development: Macromedia Dreamweaver, Flash, Photoshop
• Database Management: SQL 2000 Design, Implementation, and Administration
• Film Editing: Adobe Premiere
• Office Tools: Microsoft Office Suite
• Programming: Java
• Systems Design: Flowcharts and DML
• OS Installation and Administration: Windows 2000, XP, Windows 2000 Server, and Windows 2000 Advanced Server

• Marketed Sophos Antivirus solutions to both companies and individual clients in Accra.

• Identified target audiences and crafted tailored marketing campaigns to optimize outreach and results.

• Compiled and submitted both monthly and yearly reports to aid executive decision-making processes.