Maxwell Osei-Bonsu

Work History

Commercial Manager

JACHRIS HOSE & COUPLINGS

, Ghana

10.2022 - Current

Work closely with the Managing Director to set and/or implement policies, procedures, and systems and to follow through with implementation.
Communicating job expectations daily; planning, monitoring, appraising, and reviewing job contributions from the various operational areas.
Report on and executed risk management, identifying, monitoring, and valuing risks.
Serves as the key company representative across the board, vigorously participating in all tender processes.
Deliver exceptional staff performance through training and mentoring of employees.
Monitor documentation and implementation of key contract applications.
Identify business growth areas, analyzing market and resource data.
Planning & implementation of effective operational strategies with efficient financial management decisions.
Continuously in contact with external customers to provide solutions to their needs in hoses, greasing & lubrication systems.
Serves as the primary point of contact when there are customer issues with product quality and service delivery.
Communicate customer issues with site managers and devise ways of improving the customer experience, including resolving problems and complaints.

Operations Manager

JACHRIS HOSE & COUPLINGS

, Ghana

01.2020 - 09.2022

Repeatedly ensures operational objectives are achieved by gathering resources, delegating the task, organizing and monitoring work processes, resolving problems & implementing new procedures.
Minimized discrepancies by effectively training employees on best practices, policies, and procedures.
Analyzed financial data to track and achieve budget targets.
Developed, recommended, and implemented strategies to improve employee work quality and speed.
Aided senior leadership by recommending corrective actions and improvements to company operations.
Strategically scheduled and managed 20 staff members, maintaining high-performing business operations.
Served as a key corporate representative, liaising with various stakeholders in support of operational excellence.
Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
Reduced expenditures by implementing inventory control measures and improving organizational operations.
Drove performance while managing and maintaining customer expectations, quality standards, and SLAs.
Increased department profitability by reducing operations costs.
Delivery performance reports at various operational sites
Noted employee absences and grievances, and improved team development and performance with the right training.
Managed and motivated high-performing teams for successful KPI attainment.
Analyzed operations data to identify process gaps and successfully implement change.
Implemented corrective actions after collecting and analyzing customer and employee feedback.
Regularly conducts on-the-job training for all team members.

Site Manager

JACHRIS HOSE & COUPLINGS

, Mauritania Copper Mines (MCM)

07.2017 - 10.2019

Established work schedules and assignments for employees, maintaining area staffing levels at all times.
Kept workforce in compliance with operational standards and safety regulations by closely monitoring activities.
Offered weekly training on safe hydraulics and preventive maintenance for equipment supervisors on site.
Provided short to long-term solutions to drastically minimize hose failures in productions.
Administered site diary with comprehensive visitor, meeting, and incident logs.
Coordinated supply chain and procurement processes to meet budget needs.
Implemented method statements and risk assessment reporting.
Maintained safe, secure working environments, with zero accidents over 2 years.
Delivered inductions and toolbox talks to achieve efficient team performance.
Conducted regular site inspections to comply with safety guidelines.
Produced hose performance and equipment reliability reports for MCM on a monthly basis.

Senior IT Consultant

Self Employed

Kumasi, Ghana

01.2005 - 05.2015

Partnered with users to understand and define system requirements.
Provided consultancy support to individuals and organizations in the following areas; system configuration, network management, widows and office support, connectivity troubleshooting, data protection or cyber security, computer hardware setup and installations, repair & maintenance, etc.
Estimated costs of new systems, modifications, and updates.
Navigated multiple application-specific interfaces to carry out an analysis.
Evaluated system linkages and optimized connections to improve compatibility and function.
Modified current systems to enhance workflows and meet new needs.
Outlined needs to meet end-user requirements.
Identified current inefficiencies and recommended changing functionality or behaviors to eliminate concerns.
Facilitated system expansion, modification, and updates.
Assessed processes, procedures, and work practices for strengths and weaknesses.
Monitored system performance using recognized and agreed-on criteria.
Specialized in delivering support and services in computer software applications, hardware & networking engineering.

Summary

Overview

Work History

Commercial Manager

Operations Manager

Site Manager

Senior IT Consultant

Education

Bachelor of Science - Business Administration

Certificate of Higher Education - Project Management

HND - International Marketing

Certificate of Higher Education - Hydraulics & Pheumatics

Diploma of Higher Education - Computer Hardware & Networking

Skills

Languages

Timeline

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