Maxwell Ofosu Adjare
Accra,
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
An outstanding IT professional with over 15 years of experience specializing in organizational technical support and IT Project Management. I am a well-organized, hardworking and self-motivated person who seizes every opportunity to learn new things and to improve myself. I am a proven problem-solver, a key team player with excellent interpersonal & communication skills.
Overview
19
19
years of professional experience
Work History
IT Location Lead
WBG Accra office
08.2014 - Current
- Serve as point of contact on all matters related to hardware, software, and communications support for all World Bank Group (WBG) users: locally mapped staff, visitors, teleworkers,
- Deploy and support all WBG standard personal productivity devices (desktop, laptops, smartphones, tablets) including software; setup, configure, and maintain MFDs, videoconference systems, audio-visual equipment, and other electronic devices for presentations; if required assist with installation and maintenance of network equipment, servers, and other similar ICT equipment
- Support installation, maintenance and upgrade of local networks and communications infrastructure as part of office infrastructure projects.
- Disseminate relevant IT information and information about ITS products and services to clients.
- Actively communicate with local staff to understand their IT needs; collect feedback on IT services from clients, through surveys and other tools, and inform other IT colleagues in office, Region and if necessary, inform other relevant ITS teams; track trending of issues and escalate, as appropriate.
- Participate in Service Continuity, Security and Business Continuity activities; troubleshoot, provide workarounds, and permanent fixes to issues identified in end user environment.
- Attend training sessions and maintain working knowledge of IT trends in business relevant to supporting WBG clients; monitor technology trends and developments.
- Maintain proper inventory of all CO IT equipment and software; act as Software Asset Custodian (SAC) on behalf of CO clients and ensure licensed software is tracked and maintained in line with institutional software asset management procedures; perform asset management tasks including periodic inventory checks, disposals and update of asset information into shared database; take responsibility for accurate and complete reporting of assets.
- IT Vendor and Contract Management
Team Assistant
International Finance Corporation
01.2006 - 07.2007
- Managed Country Manager’s front office
- Coordinating visiting missions travel
- Email and calendar management
- Facilities and Communications Contact
- Information Technology Assistant.
Consultant
International Finance Corporation
05.2005 - 12.2005
- Managed the Country Manager’s front office
- Email and calendar management
- Facilities and Communications Contact
- Information Technology Assistant
Administrative Assistant to the Director
Bayswater Contracting and Mining
11.2004 - 04.2005
- Daily processing and payment of invoices for all subcontractors reducing their wait time by 3 days
- Issuing payments for international staff and suppliers
- Management of Director of Finance's front office
Education
MBA Business Analytics -
07.2022
HND Bilingual Office Administration -
06.2004
Certificate “A” -
06.1998
Skills
- Organization
- MS Office
- Planning and Coordination
- Supervision and Leadership
- Team Management
- Conflict Resolution
- Friendly, Positive Attitude
- Written and Verbal Communication
- Teamwork and Collaboration
- Performance Improvement
- User Acceptance Testing (UAT)
- Hardware Replacement
- Helpdesk Call Support
- Microsoft Active Directory
- Technical Support and Assistance
- Hardware Upgrades
- Mobile Device Management
- Hardware Evaluation
- LAN and WAN Assessment
- Network Infrastructure Support
- Customer Communication and Empathy
- Microsoft Windows and Office
Languages
English (fluent)
French (fluent)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Location Lead - WBG Accra office
08.2014 - Current
Team Assistant - International Finance Corporation
01.2006 - 07.2007
Consultant - International Finance Corporation
05.2005 - 12.2005
Administrative Assistant to the Director - Bayswater Contracting and Mining
11.2004 - 04.2005
Catholic University of Murcia, Spain - MBA Business Analytics,
Alliance Française D ’Accra - HND Bilingual Office Administration,
Mount Mary Training College - Certificate “A”,
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