Basketball, Reading, Practicing Labs
Maxwell Asare Danquah
Network/Security Administrator
Greater Accra
Summary
Multi-talented network and system expert with deep understanding in IT infrastructure systems and cybersecurity combined with strong analytical and critical thinking skills. Decisive problem-solver and organized leader able to handle diverse project types and sizes. A reliable and hardworking team player with good temperament and ability to lead stressful situations and proficient at integrating network and security systems. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Network Administrator
Apotica
Accra, Ghana
01.2021 - 02.2023
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Monitored system performance and responded to alerts.
- Monitored networks and network devices to resolve technical problems quickly.
- Analyzed network traffic and performance metrics to optimize system performance.
Computer Helpdesk Technician
Slamm Technologies
Accra, Ghana
01.2019 - 02.2020
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Supervisor
Danbis Hotel
Greater Accra
01.2012 - 12.2018
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Associate of Science - Information Technology
National Institute of Information Technology
Accra, Ghana 01.2008 - 12.2009
High School Diploma -
Achimota Senior High School
Accra,Ghana 09.2001 - 08.2003
Associate of Science - Information Technology
Cisco Certified Network Associate (CCNA)
Online 05.2001 -
Skills
Hardware and software monitoring
Accomplishments
Successful completion of SAP virtual internship program on Forage.com
https://forage-uploads-prod.s3.amazonaws.com/completion-certificates/SAP%20USA/5L6aBHz9ZYCs4eibk_SAP%20USA_gQ2biaHaPpeQbA9zk_1678366776740_completion_certificate.pdf
Successful completion of ANZ virtual internship program on Forage.com
https://forage-uploads-prod.s3.amazonaws.com/completion-certificates/ANZ/Hf4QMESoFeQwXPsiH_ANZ%20Australia_gQ2biaHaPpeQbA9zk_1676648172001_completion_certificate.pdf
Certification
Fortinet NSE3 Network Security Associate
Interests
Timeline
Netacad Cybersecurity Essentials
06-2023
Fortinet NSE3 Network Security Associate
05-2023
Cisco Certified Network Associate
08-2022
Network Administrator
Apotica
01.2021 - 02.2023
Computer Helpdesk Technician
Slamm Technologies
01.2019 - 02.2020
Supervisor
Danbis Hotel
01.2012 - 12.2018
Associate of Science - Information Technology
National Institute of Information Technology
01.2008 - 12.2009
High School Diploma -
Achimota Senior High School
09.2001 - 08.2003
Associate of Science - Information Technology
Cisco Certified Network Associate (CCNA)
05.2001 -
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