MAXWELL APRAKU
LONDON,GREATER LONDON
Summary
Experienced professional with a strong background in security, retail, and management roles across diverse industries. Demonstrates exceptional customer service and communication skills, fostering positive client relationships and ensuring efficient operations. Proven ability to lead teams, maintain secure environments, and implement health and safety standards. Adept at record keeping and access control, with a commitment to delivering high-quality service. Career goals include advancing in security management while continuing to enhance team collaboration and operational excellence. Motivated professional with varied experience in customer-facing roles. Brings strong teamwork, communication, and problem-solving skills to all interactions, driving positive customer feedback and service excellence. Committed to creating safe and welcoming environments for guests.
Overview
1
1
Language
9
9
years of professional experience
Work History
Door Supervisor
FGH SECURITY
LONDON
04.2026 - Current
- Delivered excellent customer service, assisting guests with enquiries and directions for enhanced visitor experience.
- Inspected bags and personal belongings as part of security screening processes, respecting privacy norms.
- Built excellent client and employee relationships by staying polite, helpful and attentive throughout service.
- Maintained secure access control, monitoring visitors and completing scans to locate contraband items.
Retail Worker
constellation
london
02.2024 - Current
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
Supervisor
Greggs
Palmers Green
10.2023 - Current
- In charge of overseeing the efficient operation of the store.
- Managing a team of dedicated staff.
- Making sure that the store provides top-notch customer service.
- Keeping the food prep and the shop clean.
- Engaged and motivated team members to deliver a fast and friendly service.
Retail & Distribution Manager
Agyebaah Enterprise
Kumasi
11.2020 - 09.2023
- Direct and control daily activities for the business.
- Keep accounts and record the daily transactions of the business.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Advised customers on optimal product selection to simplify purchasing decisions.
- Managed transactions with high accuracy to achieve smooth till reconciliations.
- Created welcoming environment by greeting customers in line with best store practices.
- Liaised with customers to determine needs and provide recommendations.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Communicated effectively to determine customer needs, provide recommendations and upsell services.
Supervising Registration Officer (part-time)
National Identification Authority
Kumasi
03.2020 - 07.2020
Registration Officer (part-time)
National Identification Authority
Kumasi
12.2019 - 01.2020
National Service Personnel
National Disaster Management Organisation
Kumasi
09.2018 - 08.2019
- Coordinated and supervised activities at registration centers.
- Setup and close the registration center.
- General maintenance of the registration center.
- Ensure registration process was conducted in an organized manner.
- Assist elderly, pregnant women and persons with physical or mental disabilities, with the registration process as required.
- Send report on the conduct of registration at specified registration centers to the head office.
- Worked with team members to deliver effective customer service strategies.
- Interacted with teams in multiple languages and provided clarification.
- Assisted Ghanaians across regions with registration of the National Identification card (Ghana card).
- Interviewed applicants to determine their eligibility as Ghanaian and right to the Ghana card.
- Record applicants personal information on the National Identification card application form.
- Authorized application form as an interviewer, for card to be issued at a later date.
- Stores officer.
- Requisition.
- Receiving and issuance of relief items.
- Preparation of Store Receiving Advice (SRA).
Internship Cashier
Hyundai Auto Plaza
Kumasi
07.2017 - 09.2017
- Issued out sales invoices.
- Received and processed payment via cash and Issuance of sales receipts.
- Input data of daily transactions in their appropriate ledgers.
- Balancing of daily accounts.
Education
level 2 award for door supervision in the private security industry -
British Institute of Innkeeping
01.2025
level 2 for CCTV operators - public space surveillance in the private security industry
LASER (laser learning trident awards)
01.2024
Bachelor of Business Administration - Banking and Finance
Garden City University
01.2018
West African Senior School Certificate Examination - Business
Toase Senior High School
01.2013
Skills
- Team working skills
- Communication skills
- Presentation skills
- Computer literate
- Customer service
- Record keeping
- Willingness to work
- Trustworthy
- Relationship building
- Access control
- Security screening
- Health and safety
LANGUAGES
English
References
References will be available upon request
Hobbies and Interests
- Art
- Reading
- Listening to music
- Sports
Timeline
Door Supervisor
FGH SECURITY
04.2026 - Current
Retail Worker
constellation
02.2024 - Current
Supervisor
Greggs
10.2023 - Current
Retail & Distribution Manager
Agyebaah Enterprise
11.2020 - 09.2023
Supervising Registration Officer (part-time)
National Identification Authority
03.2020 - 07.2020
Registration Officer (part-time)
National Identification Authority
12.2019 - 01.2020
National Service Personnel
National Disaster Management Organisation
09.2018 - 08.2019
Internship Cashier
Hyundai Auto Plaza
07.2017 - 09.2017
level 2 award for door supervision in the private security industry -
British Institute of Innkeeping
level 2 for CCTV operators - public space surveillance in the private security industry
LASER (laser learning trident awards)
Bachelor of Business Administration - Banking and Finance
Garden City University
West African Senior School Certificate Examination - Business
Toase Senior High School