Maxwell Afari
Accra
Summary
Dynamic professional with a proven track record at Passionair, excelling in customer satisfaction and team collaboration. Skilled in electrical installation and systems diagnostics, I effectively resolve issues while ensuring compliance with safety regulations. My innovative approach and strong communication skills drive successful project outcomes and enhance team performance.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service
Passionair
Accra
09.2022 - Current
- Answered incoming calls and provided customer service.
- Conducted performance reviews for customer service staff.
- Created detailed reports for customer service related issues.
- Provided exceptional customer service to all customers.
- Developed strategies for improving customer service delivery processes.
- Managed customer service inquiries and complaints.
- Implemented processes that improved customer service satisfaction ratings.
- Resolved complex customer service issues efficiently and effectively.
- Resolved customer service queries in an efficient manner.
- Delivered high-quality customer service at all times.
- Ensured proper customer service standards were met.
- Demonstrated excellent customer service skills at all times.
- Provided excellent customer service to build repeat business.
Aircraft Appearance
Passionair
Accra
09.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Electrician
Self employed
Accra
04.2019 - Current
- Installed electrical systems in residential and commercial properties.
- Conducted routine maintenance on electrical equipment and wiring.
- Diagnosed electrical issues and implemented effective solutions.
- Ensured compliance with local building codes and safety regulations.
- Repaired malfunctioning circuits and outlets promptly.
- Managed project timelines and maintained organized workspaces.
- Repaired or replaced worn or defective parts using hand tools and power tools.
- Ensured that all work was completed in accordance with applicable codes.
- Collaborated with clients to design custom electrical layouts.
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
Housekeeping Room Attendant
La Palm Royal beach hotel
Accra
07.2021 - 02.2022
- Cleaned and maintained guest rooms to ensure high standards of hygiene.
- Replenished supplies and amenities in all assigned rooms daily.
- Reported maintenance issues to ensure prompt resolution for guest satisfaction.
- Managed laundry duties for hotels linens and guest items efficiently.
- Assisted in training new staff on best housekeeping practices and procedures.
- Organized storage areas to maintain an efficient workflow in housekeeping tasks.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Inspected all assigned rooms upon completion of cleaning duties.
- Replaced dirty linens with clean items according to established standards of quality control.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Replenished room amenities according to established guidelines.
Education
NVTI - Electrical Installation
Garrison Methodist Vocational And Technical Institute
Accra , Ghana 04.2019 - 10.2021
Skills
- Electrical installation
- Systems diagnostics
- Code compliance
- Maintenance scheduling
- Team collaboration
- Problem resolution
- Effective communication
- Customer satisfaction
- Flexible and adaptable
- Customer service
Timeline
Customer Service
Passionair
09.2022 - Current
Aircraft Appearance
Passionair
09.2022 - Current
Housekeeping Room Attendant
La Palm Royal beach hotel
07.2021 - 02.2022
Electrician
Self employed
04.2019 - Current
NVTI - Electrical Installation
Garrison Methodist Vocational And Technical Institute
04.2019 - 10.2021