Mawulorm Koku Mensah Adubra

.Market the Bank's products and services to Retail customers within all relevant markets to build

sustainable income within the bank’s risk principles.

· Develop and monitor relationships with new clients and actively manage the relationship with

existing ones

· Understand the needs of customers and prospective customers in depth, and work with them to

find effective solutions to their business needs

· Advice clients on various banking and financial products and services offered by the bank

· Proactively provide a seamless service to customers for the purposes of customer satisfaction and

customer retention

· Provide excellent customer service and increase the breadth of the client’s relationship with the

Bank in accordance with our Service Level Agreement

· Prepare and submit applications for lending including extraction and interpretation of financial

data and reports from potential and existing customers

· Sell the Banks retail products and services to build sustainable income

. Develop and manage relationships with new and existing clients to promote customer loyalty

.Guide customers on the loan application process and follow through to ensure disbursement, repayment and recovery

.cross-sell and upsell banking and financial products and services to existing and prospective clients to increase customer's wallet share

. Prepare periodic reports for management attention and decision making

· Understand the needs of customers and prospective customers in depth, and work with them to

find effective solutions to their business needs

· Advice clients on various banking and financial products and services offered by the bank

· Proactively provide a seamless service to customers for the purposes of customer satisfaction and

customer retention

· Provide excellent customer service and increase the breadth of the client’s relationship with the

Bank in accordance with our Service Level Agreement

· Maintain a one stop service for customers on relationship basis, complying with service quality

standards of the Bank

Comply with data protection and confidentiality of the customers' information in line with policy.

set by the bank

· Vigorous deposit mobilization and cross selling of banks’ product in order to meet/exceed targets

· Promote the banks’ product, develop and maintain close relationships with the bank’s customers in order to satisfy their needs effectively and facilitate market development and penetration

· Source for quality risk assets for the branch and maintain adequate information of credit to ensure reduction in business risk in credit process and procedures.

· Develop and grow customers’ business to maintain relationships and retain good clients

· Package and appraise credit facilities for customers

· Source for transactions that will be profitable to the bank

· Manage facilities granted to customers to ensure that are repaid when due

· Bring to the attention of the Branch manager issues that may affect the performance of credit facilities or the relationship with the customer in general

· Ensure that quality of service delivery to customers is always at the highest level and influence the development of new products

.Give financial advisory services and ensure effective communication between customers and the bank.

· Assessment of customer’s financial service needs and follow up on credit reference on potential and existing customers

• Introducing customers and potential customer to the bank's product
• Printing of statements and checking customers' balances.
• Issuing of debit cards.
• cheque clearing and call over
• Account opening
• Issuing of cheque books and savings withdrawal books
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