Summary
Overview
Work History
Education
Skills
References
References
Timeline
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Mawuli Adzo Akiti

Mawuli Adzo Akiti

Accra

Summary

Proven track record of enhancing efficiency and client satisfaction at Ghana Tertiary Education Commission, adept in Word, Excel, and PowerPoint, and excellent interpersonal skills. Spearheaded a 25% increase in customer retention, demonstrating hardworking and dependable qualities. Specializes in elevating team communication and meeting productivity.

Overview

8
8
years of professional experience

Work History

Corporate Engagement Officer & Personal Assistant, CEO (Intern)

10.2024 - 11.2024
  • Ghana International Trade & Finance Conference (GITFIC)
  • Supported the CEO in managing schedules, coordinating meetings, and preparing high-level reports, ensuring timely decision-making
  • Conducted research and gathered data on trade and finance policies related to the African Continental Free
  • Trade Area (AfCFTA)
  • Organized events and engagements involving international stakeholders, maintaining seamless coordination and logistics
  • Managed professional correspondence and liaised with diverse stakeholders, fostering cross-cultural communication
  • Utilized Microsoft Office Suite to prepare presentations, track key activities, and compile reports for strategic initiatives
  • Maintained accurate records and supported program-related activities, ensuring operational efficiency.

Administrative Assistant

Ghana Tertiary Education Commission
10.2021 - 11.2022
  • Prepared and organized documents for meetings and conferences, ensuring timely and accurate distribution
  • Assisted with meeting arrangements, including servicing all meetings in the conference room, leading to a 15% improvement in meeting efficiency
  • Drafted, typed, and distributed meeting agendas under supervision, improving agenda distribution time by 20%
  • Managed office scheduling and calendar, increasing overall productivity by 10%
  • Handled office filing system and correspondence, maintaining a 100% accurate filling record
  • Assisted the Schedule officer with fuel management
  • Managed front desk when needed, enhancing visitor satisfaction
  • Developed and maintained professional relationships with staff, leading to 20% improvement in team communication.

Receptionist and Booking Assistant

Black City Studio
Accra
05.2021 - 09.2021
  • Managed telephones and directed calls professionally
  • Greeted and Assisted clients, Visitors, and couriers, contributing to 95% client satisfaction rate
  • Assisted with studio bookings and organised schedules, increasing booking efficiency
  • Built relationships with clients, driving a 20% increase in new and repeat business
  • Maintained accurate records and created invoices, reducing billing errors by 10%.

Sales Representative

West African Decor Tiles Limited
Accra
02.2017 - 03.2021
  • Assessed customer needs and developed relationships with existing customers, leading to a 25% increase in customer retention
  • Recommended products and negotiated sales, achieving a 30% increase in revenue
  • Closed sales and prepared invoices, maintaining a 98% accuracy rate in invoicing
  • Assisted in training new sales team members in product knowledge, selling techniques, and company procedures by 15%.

Education

3-Month Virtual Assistant Course (ALX)
09.2024

BSc. Business Administration (Human Resource Management) -

Datalink Institute of Business and Technology
Accra, Ghana
12.2021

Skills

  • Excellent interpersonal skills
  • Proficient in English
  • Adept in Word, Excel, and PowerPoint
  • Hardworking and dependable
  • Ability to plan, organize, and support top executives
  • Dedicated to excellent customer service and client satisfaction
  • Virtual Assistant

References

  • Mr. Sampson Gyabaah, Manager, West African Décor Tiles Limited, +233 20 835 7103, gyabaahsampson@gmail.com
  • Mr. Saaka Sayuti, Director, Administration, Ghana Tertiary Education Commission (GTEC), +233 24 686 6464
  • Joseph Casely-Hayford, CEO, Black City Studios, +233 24 427 3830

References

References available upon request.

Timeline

Corporate Engagement Officer & Personal Assistant, CEO (Intern)

10.2024 - 11.2024

Administrative Assistant

Ghana Tertiary Education Commission
10.2021 - 11.2022

Receptionist and Booking Assistant

Black City Studio
05.2021 - 09.2021

Sales Representative

West African Decor Tiles Limited
02.2017 - 03.2021

3-Month Virtual Assistant Course (ALX)

BSc. Business Administration (Human Resource Management) -

Datalink Institute of Business and Technology

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Mawuli Adzo Akiti