Open To Work
Mawuko Akpoto
AI/IT personnel
Accra,AA
Timeline
NOC Specialist - Mr. Eric Asasre(Sawtel /DOSH)
04.2022 - 04.2025
Teacher - ACL
04.2019 - 04.2020
Bluecrest University - Bachelor Of Science, IT
09.2017 - 08.2022
Work History
NOC Specialist
Mr. Eric Asasre(Sawtel /DOSH)
04.2022 - 04.2025
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Monitoring network systems to see if they're up to date.
- Performing tests to ensure service have a persisting uptime.
Teacher
ACL
04.2019 - 04.2020
- Created and developed lesson plans to meet students' academic needs.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Helped students explore concepts with engaging, learning-focused activities.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Taught IT
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Education
Bachelor Of Science - IT
09.2017 - 08.2022
Skills
- Call handling
- Complaint management
- Cross-functional coordination
- Policy compliance
- Call center operations
- Problem-solving skills
- Customer service
- Inbound phone calls
- Customer support
- Attentive to the AI space
Summary
-SHS at Winneba Secondary school where I studied science
-Certificate in AI Career essentials at ALX.
-Basic intermediary with positive confidence in French