Mavis Tuobewere Gyereh
Summary
I am all about promoting lasting customer satisfaction by delivering quality service and unparalleled support. A strong team member and a problem solver.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Fbnbank Ghana Limited
12.2016 - 02.2022
- Provided service daily by creating new customer accounts, printing account statements, providing account balance and debit cards with a positive attitude.
- Liaised with sales and marketing teams to develop solutions and accomplish shared objectives.
- Daily update of customer service complaints on a universal database.
- Offered on the job training to new employees to the organization.
- Updated account information to maintain customer records.
- Actively listened to customers and initiated investigations into complaints and inquiries as-well as identifying swift solutions to satisfy them.
Biometric Registration Officer
Social Security And National Insurance Trust (SSNIT)
09.2014 - 12.2015
- Completed registration paperwork and verifying accurate customer information.
- Resolving biometric related issues
- Scheduled field trips for the distribution of SSNIT biometric cards
- Processing of biometric registration forms electronically by scanning and editing through to verification.
Research Assistant
Oxford Research Group
06.2013 - 11.2013
- Reviewed documents and data to identify trends and patterns.
- Maintained up-to-date records of research activities and results for future reference.
- Collection and coding of data
Education
Bachelor Of Science - Marketing
University of Professional Studies
Accra08.2014
Skills
- Inbound Call Management
- Account Investigation
- Issue Research
- Service Recommendations
Certification
Customer Care Skills and Telephone Etiquette
Diploma in Customer Service
Timeline
Customer Service Officer
Fbnbank Ghana Limited
12.2016 - 02.2022
Biometric Registration Officer
Social Security And National Insurance Trust (SSNIT)
09.2014 - 12.2015
Research Assistant
Oxford Research Group
06.2013 - 11.2013
Bachelor Of Science - Marketing
University of Professional Studies
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