Traveling
Mavis Ruby Bessah
Administrative Officer
International City Phase 2,DUBAI
Summary
Dedicated Administrative Officer with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organizational skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Officer/Travel Consultant
Agormor Travels
Dubai , DU
08.2021 - Current
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Maintained and updated corporate traveler profiles with current information.
- Handled sensitive information with professionalism and discretion.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
General Secretary
Del's Avenue Company Limited
Accra, Greater Accra
07.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Diploma - Aviation
Crystal Galaxy College
Accra, Ghana 09.2019 - 12.2020
High School Certificate - Home Economics
Ghana National College
Cape Coast, Ghana 09.2012 - 06.2015
Skills
Customer Relations
Team Building
MS Office expert
Microsoft Outlook, Word and Excel
Excellent time management skills
Personnel training and development
Administrative support
Research and due diligence
Good Communication skills
Interests
Reading
Helping People
Music
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Administrative Officer/Travel Consultant
Agormor Travels
08.2021 - Current
General Secretary
Del's Avenue Company Limited
07.2020 - 08.2021
Diploma - Aviation
Crystal Galaxy College
09.2019 - 12.2020
High School Certificate - Home Economics
Ghana National College
09.2012 - 06.2015