MAVIS NANA AMA+ ASIAMAH
Sakumono Estates-Tema,Ghana
Summary
Professional with proven expertise in strategic marketing campaigns and effective communication. Strong background in negotiation and crisis management, complemented by proficiency in customer relationship management that requires high levels of precision, integrity, and pro-activeness, in managing investment portfolios, ensuring compliance with financial regulations.
I have consistently made remarkable impacts in my roles and have a proven track record of achievements in leadership, training and meeting my quarterly and yearly targets (KPI’s) with my previous and current employers.
Experienced in Microsoft Office Suite and specialized banking systems, including Teksol Prime, Qlik view, Terminus (T24) and X100. Multilingual capabilities enhance collaboration across diverse tribe team members.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Investment Executive
NDK Financial services
Greater Accra, Ghana
11.2020 - 12.2025
- Funds Mobilization
- Performed Client Relationship Management.
- Providing investment advisory services to new and old clients.
- Interest Rate Management.
- Coordinated crisis management efforts to minimize reputational damage.
- Any other duties assign by branch Manager.
- Negotiated contracts for maximized profit margins.
Legal Administrator
NDK Financial Services Limited
Greater Accra, Ghana
09.2019 - 10.2020
- Responsible for safe custody of all documents on properties offered as security.
- Maintain comprehensive and reliable register of all legal and other security document submitted by clients
- Maintain up-to-date status of all assets used as security including releases and discharges.
- Assist Legal Department and other Departments with any documents and data needed to execute their tasks.
- Coordinate timely submission of all monthly reports of external solicitors to Head of Department by first week of every month.
- Responsible for Administrative services in Legal Services Department.
- Develop and manage filing system to ensure easy retrieval and tracking of documents (on last-in, first-out basis).
- Take minutes at both Legal Department and Credit Committee meetings when required.
- Any other duties that may be assign by superiors.
Front Desk/Customer Service Officer
NDK Financial services
Tema, Greater Accra, Ghana
03.2016 - 08.2019
- Facilitated communication between customers and internal departments to enhance service delivery.
- Provided detailed information on products and services to assist customer decision-making.
- Followed up on customer issues, ensuring prompt and effective resolution.
- Supported investment department with daily activities and additional tasks assigned by branch manager.
- Addressed customer queries, resulting in enhanced customer confidence.
Teller/ Customer Service Officer
First Trust Savings and Loans ltd
Lapaz, Greater Accra, Ghana
02.2015 - 03.2016
- Processed cash and cheques according to established procedures.
- Compiled daily savings, withdrawal reports, and cheque deposit schedules.
- Opened accounts and organized customer cheque books and ATM's.
- Prepared daily activity reports for service excellence and branch management.
- Conducted end-of-day reconciliation, facilitated smooth operations.
- Executed additional duties as assigned by Operations Team Lead.
Customer Service Executive
Ezi savings and loans ltd ‘now Firstrust Savings and Loans'
Accra Newtown, Greater Accra, Ghana
07.2013 - 02.2015
- Processed remittances to ensure timely payment delivery.
- Managed high call volumes while maintaining professionalism under pressure.
- Trained new staff to uphold consistent service standards.
- Resolved customer complaints swiftly to enhance satisfaction levels.
- Assessed customer needs and offered tailored recommendations.
- Updated knowledge of company policies for accurate information dissemination.
- Created new accounts and defined operations team lead responsibilities.
- Provided exceptional service to foster customer loyalty.
Microfinance Supervisor
Ezi savings and loans ltd ‘now Firstrust Savings and Loans
Accra Newtown, Greater Accra, Ghana
07.2012 - 06.2013
- Ensured smooth operations with regular maintenance checks.
- Improved team efficiency by implementing new scheduling practices.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Coordinated with other supervisors to maintain consistency across shifts.
Marketing Officer
Ezi savings and loans limited ‘now Firstrust Savings and Loans'
Accra Newtown, Greater Accra, Ghana
10.2010 - 06.2012
- Executed sales of company products and services, including account openings, deposits, and loans this increased branch sales by 30%"
- Conducted periodic situational analyses of marketing activities to assess performance.
- Collaborated with product development team to ensure competitiveness of offerings.
- Monitored branch marketing initiatives and supported marketing head in tactical strategy implementation.
- Contributed to credit department operations and customer service activities.
Education
MSc. - Industrial Finance and Investment
Kwame Nkrumah University of Science and Technology, Kumasi
Institute of Distance Learning (IDL) Accra, Ghana 01.2025 -
BSc. - Management with Computing (Major: Marketing)
Regent University College of Science and Technology
Mataheko Dansoman, now at McCarthy Hill, Ghana 10.2006 - 06.2010
WEAC/ SSSCE Certificate - Business Secretarial Option
Somanya Secondary Technical School
Somanya, Eastern Region 09.2000 - 08.2003
Skills
- Strategic marketing campaigns
- Influential communication
- Negotiation mastery
- Ethics and sustainability
- Customer relationship management software
- Department management
- Crisis handling
- Microsoft office applications: word, power point, excel
- Teksol Prime Terminus (T24) Bankers' realm, and X100
- Language spoken: English, Lelemi, Twi, Ewe, and Ga
Affiliations
- Power point presentation, Reading and listening to audio motivational word Meeting people and making new friends, Love to motivate and encourage people around me
Accomplishments
With my first employer Ezi Savings and Loans Ltd / FirsTrust Savings and Loans Ltd, I exceeded my targets by bringing in notable companies who took loans and paid successfully making my branch the best in two consecutive years. This earned me a full time employment after my National Service with them ended.
Due to my dedication and excellent work delivery, earn me the continues promotion to various the departments: (Legal and Investment department) with my current employer.
Certification
Business writing skills, JPCANN Associates Ltd (Sept. 2017)
Customer service training, HRP Consult (Oct. 2016)
Basic banking, Effective and efficient cashiering, NiikoteiDzani training center (Dec.
2015)
Effective Microfinance Management – By CDC Consult
PROFESSIONAL DEVELOPMENT / TRAINING
- Business writing skills, JPCANN Associates Ltd (Sept. 2017)
- Customer service training, HRP Consult (Oct. 2016)
- Basic banking, Effective and efficient cashiering, NiikoteiDzani training center (Dec. 2015)
- Effective Microfinance Management – By CDC Consult
- Young Entrepreneurs Summit (WAVES International) (April 2010)
Referee
Redeemer Adjaku Esq.
Sedi Legal Bureau
House no. G648/3 – Borsue Lane street
Asylum Down – Accra
+233-501450242
redeemer@sedilegalbureau.com
Referee
Mr. Phanuel Eli Fiamor
The Investment Manager
NDK Financial Service Limited
P.O. Box GP 3387, Accra
+233-244779498
Phanueli@yahoo.co.uk
Timeline
MSc. - Industrial Finance and Investment
Kwame Nkrumah University of Science and Technology, Kumasi
01.2025 -
Investment Executive
NDK Financial services
11.2020 - 12.2025
Legal Administrator
NDK Financial Services Limited
09.2019 - 10.2020
Front Desk/Customer Service Officer
NDK Financial services
03.2016 - 08.2019
Teller/ Customer Service Officer
First Trust Savings and Loans ltd
02.2015 - 03.2016
Customer Service Executive
Ezi savings and loans ltd ‘now Firstrust Savings and Loans'
07.2013 - 02.2015
Microfinance Supervisor
Ezi savings and loans ltd ‘now Firstrust Savings and Loans
07.2012 - 06.2013
Marketing Officer
Ezi savings and loans limited ‘now Firstrust Savings and Loans'
10.2010 - 06.2012
BSc. - Management with Computing (Major: Marketing)
Regent University College of Science and Technology
10.2006 - 06.2010
WEAC/ SSSCE Certificate - Business Secretarial Option
Somanya Secondary Technical School
09.2000 - 08.2003