MAVIS ASHELEY AMARH
Teshie - Accra
Summary
Leveraged versatile capabilities to enhance resource allocation and improve operational efficiency.
Managed cash handling, customer service, and transaction processing in dynamic retail environments.
Processed transactions efficiently while assisting customers with inquiries and concerns. Supported customers by resolving issues and providing accurate information. Handled cash register operations to ensure smooth checkout experiences.
Demonstrated punctuality and honesty in all tasks. Supported customers by providing exceptional service. Utilized slow periods to manage daily responsibilities while assisting team efforts to enhance service quality and minimize waste.
Assisted customers with locating products and provided support in restocking merchandise. Maintained clean and organized work areas to enhance customer experience. Demonstrated strong listening skills and attention to detail in all interactions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cashier/Account Officer
Amazing Facts Medical Center
03.2024 - 07.2025
- Receive and process patient payments (cash, card, mobile, co-payments).
- Issue receipts and maintain sequential receipt records.
- Verify patient identity and pre-authorizations as needed.
- Prepare daily cash summary and handover to supervisor.
- Record daily receipts into the accounting/billing system.
- Maintain confidentiality of patient financial and personal information.
- Assisted customers with inquiries and product information to enhance service experience.
- Implemented strategies for inventory management, minimizing stock discrepancies.
- Resolved customer complaints promptly, fostering a positive shopping environment.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Analyzed daily sales reports to identify trends and optimize service delivery processes.
- Processed customer transactions efficiently using point of sale systems.
- Maintained accurate cash drawer, ensuring proper cash handling procedures.
- Collaborated with team members to improve checkout efficiency and reduce wait times.
- Trained new staff on cashier protocols and customer service best practices.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Disbursement Officer
PAN AFRICAN SAVINGS AND LOANS COMPANY LIMITED
07.2014 - 05.2017
- Disburse loans with approval from risk management and credit committee.
- Invite customers whose loans have been duly approved to come for their monies by calling them on phone.
- Arrange cash for new loans with the Branch Administrator.
- Termination of loans that are not matured.
- Inputting and capturing of funds transfer.
- Verification of loan files before disbursement.
- Booking and release of cash collateral (lien) on loans.
- Preparing and filling offer letters for disbursement.
- Conducting collateral search and registration for eligible loan above GHS 2000 on the BOG collateral registry platform.
- Booking and termination of fixed deposit and Inputting of past due and partial settlement.
- Debit collateral charges on customers account.
- Ensuring all collateral documents regarding disbursement are filled and sent to vault.
- Accompany tellers and Branch Administrator to cash out and cash in at vault.
- Addressing issues concerning loans and also explaining contract letters to customers and their guarantors.
- Opening of loan accounts for customers and Other general duties.
- Achievements: Was able to maintain an efficient filing system for all documents to ensure easy access and also help in maintaining our client’s base.
- Maintaining a good customer service relationship with customers to enable the branch meet its target.
National Service Personal (NSS)
Awutu Senya East Municipal Assembly (ASEMA) Kasoa
09.2012 - 08.2013
- Taking assessment at zonal when any uncertainty happens.
- Led funding initiatives to support community development projects in Awutu Senya East.
- Typing, running photocopies and assisting the National Disaster Management Organisation (Nadmo) Secretary.
- Filling all documents appropriately in a database system to have access easily.
- Attending to customers and performing any other duty assigned to me.
- Evaluated project proposals to ensure alignment with municipal goals and policies.
- Collaborated with stakeholders to secure financial resources and enhance program sustainability.
- Monitored project implementation to assess compliance with funding requirements and objectives.
- Advocated for community needs through presentations to government and private sector partners.
- Developed comprehensive budgets for funding proposals, accurately reflecting project costs and anticipated revenue streams.
- Supported development team members in crafting targeted fundraising appeals for individual donors or corporate sponsors when necessary.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Internship
SSNIT
06.2012 - 08.2012
- Customer registration.
- Capturing of clients information consistently and accurately into the EBOS.
- Assess and provide customers (employers) with their contribution reports to facilitate payment of their employees Social Security contributions.
- Ensure all data is accurately entered into EBOS using the standard data element definitions and data collections tools.
- Recording new cards and new registration forms into the EBOS.
- Achievements: Achieving all task assigned, and also helping the branch to work in a more efficient and effective way to achieve branch targets.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Business Administration - Banking and Finance
Valley View University
Oyibi, Accra01-2012
WASSCE - Business
Teshie Presbyterian Senior High School
Teshie-Accrs01-2007
BECE -
Noble Professionals Institute
Teshie01-2004
Skills
Team Builder
Management Collaboration
Customer Relationship Building
Technical: Proficiency with billing/MS Excel, (Quick Books or clinic’s system)
Attributes: Attention to detail, integrity, customer service orientation, ability to work under pressure, good communication skills
Knowledge: Basic accounting principles, cash handling procedures, confidentiality/privacy regulations
Comfortable with Microsoft (Word, Excel, PowerPoint, Publisher, Access)
Familiar with accounting and banking software such as Tally,T24 and EBOS
Excellent team player with interpersonal, communication and analytical skills A fast leaner and pays attention to detail, an achiever who can work under pressure with NO or little supervision
A well disciplined with the ability to manage tasks efficiently and effectively whiles meeting deadline
References
- Adelaide, Kretchy, Head, Human Resource and Administration, akretchy@panafricansl.com, 0272585231, Pan-African Savings and Loans
- Emmanuel, Ampofo-Boadu, Branch Manager, 0243205122, 0572232375, Abi National Savings and Loans
- Jemila, Mahamudu, Branch Manager, 0244779791, SSNIT
Certification
Bachelor's Degree Certificate
Languages
English
Advanced (C1)
French
Intermediate (B1)
Work Preference
Work Type
Full TimeTimeline
Cashier/Account Officer
Amazing Facts Medical Center
03.2024 - 07.2025
Disbursement Officer
PAN AFRICAN SAVINGS AND LOANS COMPANY LIMITED
07.2014 - 05.2017
National Service Personal (NSS)
Awutu Senya East Municipal Assembly (ASEMA) Kasoa
09.2012 - 08.2013
Internship
SSNIT
06.2012 - 08.2012
Bachelor of Business Administration - Banking and Finance
Valley View University
WASSCE - Business
Teshie Presbyterian Senior High School
BECE -
Noble Professionals Institute