MAVIS AMA QUANSAH
Customer Service Representative
GREATER ACCRA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Relations. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Client Service Officer
Ghana Revenue Authority
02.2022 - Current
- Accepted and processed payments, updated taxpayers' accounts, and issued receipts.
- Communicated with clients and resolve any inference issues related to tax liabilities
- Provided knowledgeable service and support for all customer needs.
- Handling of enquiries registration and taxpayer education
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries, and providing information for in-person requests.
- Business support role
- Used GIMIS sotware to prepare and generate invoices and submit database.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales/Customer Service Representative
City Lights Ltd
04.2011 - 07.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
vodafone call centre
06.2008 - 12.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Escalated complicated customer account issues to supervisors and help desk workers.
Education
MBA - Business Administration
Accra Business School
Accra, Ghana05.2023
Bachelor of Management Studies - Business Management
University of Cape Coast
Accra, Ghana09.2011
Higher National Diploma - Marketing
Accra Technical University College
Accra, Ghana10.2005
Skills
- Calm and Professional Under Pressure
- Client Rapport-Building
- Customer Data Confidentiality
- Excellent Attention to Detail
- Revenue Growth
Timeline
Client Service Officer
Ghana Revenue Authority
02.2022 - Current
Sales/Customer Service Representative
City Lights Ltd
04.2011 - 07.2014
Customer Service Representative
vodafone call centre
06.2008 - 12.2010
MBA - Business Administration
Accra Business School
Bachelor of Management Studies - Business Management
University of Cape Coast
Higher National Diploma - Marketing
Accra Technical University College
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