MAVIS WIREKO-BROBBY
ACCRA
Summary
Dynamic leader with a proven track record at Ecobank Ghana Limited, excelling in client relationship management and project management. Leveraged effective leadership and collaborative problem-solving skills to enhance operational efficiency and foster new business development. Proficient in Microsoft products, consistently achieving significant process improvements and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Deputy Manager-Treasury Operations and Loans
Ecobank Ghana Limited
01.2021 - Current
- Managing loan repayments, interest repayments and settlement of foreign exchange, interest rate swaps and other financial instruments
- Managing operating bank activities including transaction processing, confirmation and settlement
- Developing and maintaining Treasury policies, processes, procedures, systems and a control environment in line with best practice
- Ensuring that all treasury activities are carried out in accordance with approved policies and guidelines
- Managing the opening, closing and maintenance of group bank accounts and the setup and maintenance of group operating and dealing bank mandates
- Maintaining the group online business banking platforms and treasury management systems ensuring the correct recording of all transactions and overseeing technical upgrades as required
- Managing loan covenant monitoring and compliance reporting
- Working collaboratively with the business, acting as an escalation point for unresolved issues, provide specialist financial support and information that they value
- Working closely with Treasury Front Office to ensure operations run in line with policy and procedures
- Managing business stakeholders and developing strong working relationships with internal and external finance customers and suppliers including local, foreign and the central bank
- Ensuring effective reporting of counterparty exposure management and maintenance of financial security register
- Ensuring continued focus on process improvement, increased automation of activities and the elimination of non-value added activities
- Any other duties including ad-hoc project work that may be assigned to the role holder by senior management from time to time
Supervisor (Account Opening)
Ecobank Ghana Limited
Centralised Processing Centre (CPC) Head Office
06.2015 - 12.2020
- Manage account and AML/KYC documentation and other compliance relevant processes (sanction screening) for new clients including dispatching the necessary documents
- Perform checkers role to validate/authorize account opening & maintenance of client data
- Adherence of regulatory requirements regarding AML/KYC & FATCA
- Close communication with other departments for resolving AML/KYC and other regulatory issues related to clients' accounts
- Ensures training and development of branch staff
- Support Junior staff in resolving any issues in the processes
- Entry and maintenance of master data
- File reviews according to the determined review cycle on all active accounts
Corporate Service Officer
Ecobank Ghana Limited
Legon Branch
12.2013 - 06.2015
- Providing good quality customer services to customers
- Confirmation and referrer of customers cheques
- Marketing the bank's existing products and services to existing and prospective clients
- Maintaining regular follow up and calls on existing clients request
- Helping to develop new bank products and services that meet client's needs
- Cross-selling of bank services and network with customers
- Generate new business through presentation of bank products to customers and follow-up
- Prepared month-end customers complaint reports for managers and helped identified and resolved any problems that occurred
- Reactivation of dormant accounts through cross selling
- Account opening and ensuring full KYC compliance by customers
- Booking of loans and overdraft
Corporate Service Officer
Ecobank Ghana Limited
Okponglo Branch
01.2009 - 12.2013
- Soliciting new customers and continuously maintaining existing customers through quality services
- Confirmation and referrer of customers' cheques from daily clearing
- Marketing the bank's existing products and services to existing and prospective clients
- Maintaining regular follow up and calls on existing clients request
- Helping to develop new bank products and services that meet client's needs
- Cross-selling of bank services and network with customers
- Generate new business through presentation of bank products to customers and follow-up
- Prepared month-end customers complaint reports for managers and helped identified and resolved any problems that occurred
- Booking of loans and overdrafts
- Reactivation of dormant accounts through cross selling
- Account opening and ensuring full KYC compliance by customers
Back Office/Operation Officer
The Trust Bank Limited
Okofo House Branch
04.2005 - 12.2008
- Posting of daily clearing cheques
- Funds transfer (local and foreign i.e
- Swift transfers)
- Maintain Automated Teller machines
- Issue and encash Traveler's cheques
- General Ledgers balancing
- Proofing of General accounts
- Calling over the daily Tellers work
Branch Secretary
The Trust Bank Limited
Harper Road Branch
03.2002 - 04.2005
- Arrange conferences, meetings, and travel reservations for office personnel
- Complete forms in accordance with company procedures
- Locate and attach appropriate files to incoming correspondence requiring replies
- Maintain scheduling and event calendars
- Make copies of correspondence and other printed material
- Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters
- Schedule and confirm appointments for clients, customers, or supervisors
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material
- Coordinate conferences and meetings
- Supervise other clerical staff, and provide training and orientation to new staff
Office Manager
Avangarde Designing Services
Accra
01.2000 - 12.2001
- Company Overview: Architectural and Engineering firm
- Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions
- Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement
- Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments
- Completes operational requirements by scheduling and assigning employees; following up on work results
- Maintains office staff by recruiting, selecting, orienting, and training employees
- Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Architectural and Engineering firm
National Service
Kumasi Polytechnic
Kumasi
10.1999
Education
Commonwealth Executive Master in Business Administration (CEMBA) -
Kwame Nkrumah University of Science and Technology
Kumasi01.2011
Bachelor of Science - Business Administration
Central University College
Accra01.2007
Pre-professional Level -
Institute of Chartered Secretaries and Administrators (ICSA) UK
01.2001
HND - Secretaryship and Administration
Kumasi Polytechnic
Kumasi01.1999
Secondary Education -
Kumasi Academy
Kumasi01.1994
Skills
- Client Relationship Management
- Effective Leadership
- Proficient in Multi-Tasking
- Account management
- New business development
- Proficient in Microsoft products
- Project management
- Collaborative Problem Solving
- Sound skills in sales
Hobbies and Interests
- Tennis and Football
- Music
Selectedaccomplishments
- CX Recognition Award, 10/2023
- Ranked number 12th at the bank during cash deposit mobilization campaign, 01/2013
- Won the best Branch Service Star officer, 05/2013
- Helped Okponglo branch to break even after the Ecobank and TTB merger
- Best department staff, 2020
- Best team member for the month, 08/2021
- BEST DEPARTMENT, 2019
- BEST DEPARTMENT IN DIGITAL UTILISATION, 2019
- 2ND RUNNING UP BEST DEPARTMENT, 2020
Coursework
- Anti-Money laundering Policy in Ghana, 01/2023
- Fraud awareness and credit risk management, 01/2023
- Anti-Money laundering Policy in Ghana, 01/2022
- Fraud awareness and credit risk management, 01/2022
- Anti-Money laundering Policy in Ghana, 01/2021
- Deposit Mobilization strategies, 12/2012
- Performance Management, 12/2013
- Complaints Management, 12/2014
- Customer Relationship Management, 01/2014
- Anti-Money laundering Policy in Ghana, 01/2015
- Fraud awareness and credit risk management, 01/2016
- Emotional Intelligence, 01/2017
- Emotional Intelligence II
- Anti-money laundry policy, 01/2020
Accomplishments
- CX Recognition Award in October 2023 •Ranked number 12th at the bank during 2013 cash deposit mobilization campaign •Won the best Branch Service Star officer in May 2013 •Won several branch contests consistently as top sales person or referrer to business partners. •Help Okponglo branch to break even after the Ecobank and TTB merger. •Best department staff 2020 •Best team member for the month of August 2021 •BEST DEPARTMENT 2019 •BEST DEPARTMENT IN DIGITAL UTILISATION 2019 • 2ND RUNNING UP BEST DEPARTMENT 2020
References
References available upon request.
Timeline
Deputy Manager-Treasury Operations and Loans
Ecobank Ghana Limited
01.2021 - Current
Supervisor (Account Opening)
Ecobank Ghana Limited
06.2015 - 12.2020
Corporate Service Officer
Ecobank Ghana Limited
12.2013 - 06.2015
Corporate Service Officer
Ecobank Ghana Limited
01.2009 - 12.2013
Back Office/Operation Officer
The Trust Bank Limited
04.2005 - 12.2008
Branch Secretary
The Trust Bank Limited
03.2002 - 04.2005
Office Manager
Avangarde Designing Services
01.2000 - 12.2001
National Service
Kumasi Polytechnic
10.1999
Commonwealth Executive Master in Business Administration (CEMBA) -
Kwame Nkrumah University of Science and Technology
Bachelor of Science - Business Administration
Central University College
Pre-professional Level -
Institute of Chartered Secretaries and Administrators (ICSA) UK
HND - Secretaryship and Administration
Kumasi Polytechnic
Secondary Education -
Kumasi Academy