Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

MAVIS OSEI KUFFOUR

KUMASI

Summary

Results-driven customer service professional experienced in efficiently addressing inquiries and resolving complaints. Proven ability to educate customers on product offerings and lottery rules, ensuring a high level of satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

NATIONAL LOTTERY AUTHORITY
KUMASI
10.2024 - 08.2025
  • Provided timely assistance to customers regarding lottery game inquiries.
  • Processed customer transactions accurately using point-of-sale systems.
  • Resolved customer complaints by actively listening and offering solutions.
  • Educated customers about lottery rules and ticket purchases.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed positive relationships with customers through friendly interactions.

Education

Bachelor of Arts - History

UNIVERSITY OF EDUCATION WINNEBA
WINNEBA
05-2024

Skills

  • Customer service
  • Transaction processing
  • Product knowledge
  • Complaint resolution
  • Relationship building
  • Customer relationship management
  • Sales support
  • Data entry
  • Clerical support

Affiliations

  • Ethical fashion
  • Travel and Tourism

Languages

Twi
First Language
English
Beginner
A1

References

References available upon request.

Timeline

Customer Service Representative

NATIONAL LOTTERY AUTHORITY
10.2024 - 08.2025

Bachelor of Arts - History

UNIVERSITY OF EDUCATION WINNEBA

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MAVIS OSEI KUFFOUR