Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MAVIS NTIM

ACCRA,Greater Accra

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Customer Service Officer

Eris Properties Ghana
ACCRA
09.2019 - 01.2021
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.
  • Educated customers on products and services offered by the company.
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.
  • Developed strategies to improve customer service processes and procedures.
  • Established trustful relationships with customers through effective communication skills.
  • Provided general administrative support including filing documents, scheduling appointments.
  • Answered phone with positive attitude and asked questions to better understand customer needs.

Customer Life Cycle Executive

Barclays Bank Ghana
Accra
07.2015 - 08.2015
  • Managing new to bank and existing customers.
  • Solved customer difficulties and complaints.
  • Enlightened customers about the company's product and promotional offers.

Education

Bachelor of Science - Banking And Finance

University of Professional Studies,Accra
Accra,Ghana
08.2016

Skills

  • Revenue Generation
  • Income Generation
  • Customer Retention
  • Customer Relations
  • Facility Management
  • Executive Support
  • Team Player

Accomplishments

  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.6
  • Consistently maintained high customer satisfaction ratings.

Timeline

Customer Service Officer

Eris Properties Ghana
09.2019 - 01.2021

Customer Life Cycle Executive

Barclays Bank Ghana
07.2015 - 08.2015

Bachelor of Science - Banking And Finance

University of Professional Studies,Accra

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MAVIS NTIM