Mavis Nana Benewaa Bosompem
Accra
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Access Bank
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
National Service Personal
Bank of Africa
09.2020 - 08.2021
- Sending of bank statements for reconciliation, sending opening and closing balance to the Treasury Department, printing out Ghana Commercial Bank statements for onward crediting of customers, sending inflow and outflow to Treasury Dept
- To assist in liquidity management.
Personal Assistant
MAGHO Foundation
10.2016 - 03.2021
- Assisted the Chief Executive Officer with the running of the daily routine of the foundation, helped carried out projects and donations.
Education
Occupational Health, Safety and Environmental Management -
Ghana Institute of Management and Public Administration (GIMPA)
05.2022
Bachelors of Arts in Psychology and Adult Education -
University of Ghana
12.2020
Professional in Data Base Technology Diploma -
Intercom Programming and Manufacturing Company (IPMC)
12.2016
WASSCE -
St. Roses Senior High School
05.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Complaint Handling
Introduction
I am customer oriented and selfless with a drive for team work and customer centricity initiatives. A visionary team player with motivation for achievement and accomplishing tasks in any environment. Also ensures quality service delivery.
References
- William Kwame Apau, CEO, Magho Foundation, +1 (347) 324-9128, williamapau5@gmail.com
- Doris Adade-Bekoe, Head, Treasury Operation, Bank of Africa, +233 24 427 4700, doris.adade-bekoe@boaghana.com
- Michael Magnus Mensah, Assistant Manager, Member Clients Service, SSNIT-Trust Towers Branch, +233 24 327 0854, mmensah@ssnit.com
Hobbies and Interests
- Researching
- Reading
- Cooking
- Studying other foreign languages
Timeline
Customer Service Representative
Access Bank
08.2023 - Current
National Service Personal
Bank of Africa
09.2020 - 08.2021
Personal Assistant
MAGHO Foundation
10.2016 - 03.2021
Occupational Health, Safety and Environmental Management -
Ghana Institute of Management and Public Administration (GIMPA)
Bachelors of Arts in Psychology and Adult Education -
University of Ghana
Professional in Data Base Technology Diploma -
Intercom Programming and Manufacturing Company (IPMC)
WASSCE -
St. Roses Senior High School
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