Mavis Fancey
Takoradi
Summary
Demonstrated ability to develop strong customer relationships through effective communication of product benefits, leading to increased customer satisfaction and loyalty. Actively engaged in identifying customer needs by employing active listening techniques, which facilitated tailored solutions and enhanced sales opportunities. Collaborated with team members to strategize sales approaches, contributing to a cohesive environment that improved overall performance. Maintained detailed records of sales transactions and customer feedback, enabling informed decision-making and refined sales strategies.
Overview
1
1
year of professional experience
2022
2022
years of post-secondary education
Work History
Sales Representative
Ecobank
Takoradi
02.2026 - 02.2027
- Developed strong customer relationships by effectively communicating product benefits, resulting in increased customer satisfaction and loyalty.
- Assisted in identifying customer needs through active listening, ensuring tailored solutions that enhanced sales opportunities.
- Collaborated with team members to strategize sales approaches, contributing to a cohesive environment that improved performance.
- Developed key customer relationships to increase sales.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Reviewed monthly performance against targets set by management team.
- Collaborated with marketing team to create promotional materials for products and services.
Dispensing Assistant
Pharmacy
Takoradi
02.2026 - 02.2027
- Developed strong customer relationships by effectively communicating product benefits, resulting in increased customer satisfaction and loyalty.
- Maintained detailed records of sales transactions and customer feedback, facilitating better decision-making and improved sales strategies.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Created detailed reports on daily, weekly, and monthly sales .
- Assisted with the accurate dispensing of medications, ensuring compliance with safety standards and regulatory guidelines.
- Maintained inventory levels by systematically checking stock, thereby preventing shortages and ensuring availability of essential medications.
- Collaborated with pharmacists to verify prescriptions, reinforcing accuracy in patient care and reducing potential medication errors.
- Developed strong relationships with customers, improving service delivery and establishing trust within the community.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Processed payments from customers using cash registers and debit and credit cards .
- Good Customer relations is key.
Education
Certified Medical Assistant - Medical Assistant Training
Phersons College
Accra , Ghana 06.2024 - 11.2024
Peki Senior High
Peki , Ghana Skills
- Customer relationship management
- Sales strategy development
- Active listening
- Performance analysis
- Team collaboration
- Punctual
Languages
English
First Language
French
Intermediate (B1)
B1
Affiliations
- Reading
- Gardening
- Researching
- Hiking .
Timeline
Sales Representative
Ecobank
02.2026 - 02.2027
Dispensing Assistant
Pharmacy
02.2026 - 02.2027
Certified Medical Assistant - Medical Assistant Training
Phersons College
06.2024 - 11.2024
Peki Senior High