MAVIS ASARE

• Review and assess client financial statements to ensure creditworthiness.
• Verify current and historical residences, property ownership and various types of debt by accessing public records and directories.
• Collect and check borrower income, credit history, and employment information.
• Ensured that all relevant documents are collected before making a decision about granting a line of credit.

HEAD OF SALES AND MARKETING DEPARTMENT

Needs Microfinance Ltd. / Accra Ghana / January 2015

• Led a sales team to meet and exceed targets through strategic marketing and client engagement.
• Worked closely with clients to identify needs and challenges and provided solutions.
• Developed pricing structures that maximized profitability while staying competitive in the marketplace.

CUSTOMER SERVICE OFFICER

Needs Microfinance Ltd./ Accra Ghana/ November 2014

• Resolved customer service inquiries, ensuring high levels of satisfaction.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Performed follow-up calls to ensure customer satisfaction with product and service delivery.

AIRLINE TICKETING AND RESERVATION OFFICER

Royal Derby Tours / Accra Ghana/ January 2013

• Managed and processed travel reservations efficiently.
• Processed reservations, cancellations and modifications of existing reservations.
• Printed itineraries and tickets for passengers each day.
• Generated various reports, including revenue, arrivals and departures, and group bookings.

AIRLINE TICKETING AND RESERVATION OFFICER

Dalphis Travels/ Accra Ghana/September 2009

• Managed and processed travel reservations efficiently.
• Processed reservations, cancellations and modifications of existing reservations.
• Printed itineraries and tickets for passengers each day.
• Generated various reports, including revenue, arrivals and departures, and group bookings.

SECRETARY

Global Estate Agency/Accra Ghana/ March 2005

• Copied, sorted and filed records of office activities and business transactions.
• Computed, recorded and proofread data or reports.
• Monitored office expenses and submitted purchase requests.
• Answered and directed phone calls to appropriate staff members.
• Provided administrative support to the estate team including scheduling meetings and appointments.

SALES ASSISTANT

EAKS Mart/Accra Ghana/ July 2003

• Monitored stock levels to facilitate restocking and replenishment of shelves.
• Maintained the cleanliness of the sales floor area at all times.
• Managed cash register transactions accurately and efficiently.