Summary
Overview
Work History
Education
Skills
Timeline
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Mavis Adjei

Accra

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged my bread-making expertise and exceptional customer service skills at Self Employed Services to mentor team members and boost efficiency. My proactive approach at Victory Hotel and Hommies Restaurant further honed my ability to manage high-pressure situations, ensuring seamless service delivery and maintaining rigorous food safety standards.

Offering solid foundation in culinary arts and willingness to learn and grow in professional kitchen. Contributes strong attention to detail and ability to follow recipes accurately. Ready to use and develop baking techniques and creativity in [Desired Position] role.

Overview

14
14
years of professional experience

Work History

Baker

Self Employed Services
07.2021 - Current
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Oversaw daily operations of the bakery to ensure smooth workflow.
  • Worked closely with the team to maintain high standards of product quality.
  • Consistently maintained high standards of productivity and efficiency.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Assisted in financial management tasks such as budgeting, cost analysis, and pricing adjustments for improved profitability.
  • Mentored new team members, fostering a supportive learning environment for skill development.

Hotel Waitress

Victory Hotel
08.2013 - 09.2017
  • Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
  • Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
  • Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
  • Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
  • Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
  • Acted as a liaison between guests and other hotel departments, facilitating communication to provide seamless customer experiences.
  • Performed responsibilities with assurance, maintaining high standards of service.
  • Collaborated effectively with team members to ensure seamless service delivery.

Cashier Helper

Hommies Restaurant
05.2011 - 03.2013
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
  • Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
  • Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
  • Assisted in restocking shelves when required, contributing to the overall store organization and availability of products for purchase.

Education

No Degree - Business Communication

Action Senior High
Accra, Ghana

Skills

  • Team player

  • Customer service

  • Active listener

  • Food safety and sanitation

  • Waste reduction

  • Bread making

  • Management

  • Attention to detail

  • Opening and closing duties

  • Basic math

  • Excellent math skills

  • Food safety

Timeline

Baker

Self Employed Services
07.2021 - Current

Hotel Waitress

Victory Hotel
08.2013 - 09.2017

Cashier Helper

Hommies Restaurant
05.2011 - 03.2013

No Degree - Business Communication

Action Senior High

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Mavis Adjei