MAUD AKROBO
HR MANAGER
Tema,TEMA
Summary
Dynamic Human Resource Manager at T.T. Brothers Limited with strong coaching skills and a proven track record in employee engagement. Expert in HR policy development, I successfully structured onboarding processes and facilitated career development training, enhancing organizational culture and employee satisfaction. Adept at working under pressure while maintaining excellent communication.
Overview
20
20
years of professional experience
Work History
Human Resource Manager
T.T. Brothers Limited
01.2022 - Current
- Selecting prospects for job interviews
- Conducting of interviews with managers
- Schedule appropriate training programmes occasionally for staff especially sales team and providing logistics for training
- Ensuring that organizational culture is maintained
- Providing career development training programmes for staff
- Facilitating all company activities
- Structuring all compensation packages for employees
- Submit and reconcile expense reports
- Ensuring office supplies are maintained by monitoring checking inventory
- Coordinating schedules, arranging meetings, distributing memos and reports and ensuring that everyone is kept current of necessary company news and information
- Ensure office premises are always kept tidy
- Assist in the collection, organization, and analysis of HR data like employee demographics, turnover rates, and training KPIs to generate reports
- Organize and manage employee records
- Addressing employee questions or concerns related to HR policies
- Ensuring that maximum level of employee engagement is guaranteed
- Assist in resolving employee conflicts
- Design a structured onboarding process to ensure new hires feel welcomed and prepared
- This includes orientation sessions
Front Desk Executive
T.T. Brothers Limited
01.2019 - 01.2022
- Receiving of guests on behalf of Managing Director
- Receiving calls, gathering and verifying information from clients, answering queries and assisting them
- Attending to the grievances and complaints from customers and forwarding to the appropriate managers
- Educating customers about company products
- Following up on sales representatives' reports, debtors and commissions
- Entering daily cheques and cash lodgments
- Typing out sales report for sales representatives
- Convening and setting up venue for management meetings
- Handling office supplies and other operational activities
- Providing administrative assistance, such as writing and editing e-mails, drafting memos
- Preparing and maintaining comprehensive and accurate records, including minutes of meetings
Cashier
3E Industries / DH Industries
01.2017 - 12.2018
- Received cash and cheque withdrawals for office expenses
- Made entries of expenses and receipts in cash book and closing of cash book
- Made correspondence with suppliers and service providers of the company
- Entered cash van sales into excel
- Received guests on behalf of Managing Director
- Responsible for ensuring availability of office supplies for all departments
Office Manager
Winning Andisel Company Limited
01.2016 - 12.2016
- I reported to the Managing Director and was responsible for the day-to-day running of the office
- Compiled technical complaints to appropriate departments for resolution
- Monitored & listened to incoming calls
- Educated and informed team members on new products and services
- Lead the team during monthly team meeting and briefing sessions
Teacher (National Service)
Islamic Teachers Association
Ashiaman
01.2014 - 12.2015
- I taught the class Three pupil English Language
Secretary (Industrial Attachment)
Ooadda Company Limited
Tema
01.2013 - 12.2013
- Received calls, gathered & verified information from clients
- Educated prospective customers on new programs / products and services
- Managed unsatisfied customers and defused challenging situations to enhance customer satisfaction and loyalty
Secretary (Industrial Attachment)
Mericom Solutions Ghana
01.2012 - 12.2013
- Received calls, gathered & verified information from prospective students, answered their queries and assisted them accordingly
- Kept up to date information on all the students' personal details and programmes offered and responded effectively to their enquiries and complaints
- Built rapport, clarified and managed conversational flow and ensured long term relationship
Sales & Marketing Executive
M-Plaza Travel & Tours Limited
Accra
01.2006 - 12.2007
- Issuing and booking of boarding tickets to customers
- Receiving incoming calls and responding to incoming enquiries and complaints
- Keeping records, taking inventories and making purchases for vehicles
- Managing travelling and expenses reports for drivers and others staff members
- Preparing daily sales reports to Marketing Manager
Education
BSc (Hons) - Business Administration
Datalink University
ACCRA-TEMA01.2019
HND - Secretaryship and Management Studies
Cape Coast Polytechnic
CAPE COAST01.2014
Senior Secondary School -
Methodist Day Senior Secondary School
ACCRA-TEMA01.2005
Skills
- Strong coaching skills
- Employee engagement
- HR policy development
- Feedback skills
- Excellent interpersonal skills
- Excellent communication skills
- Demonstrated Collaborative Skills
- Emotional intelligence
- Ability to work independently
- Ability to work under intense pressure
- Scripting for events
- Voice-overs for events
References
- Albert Heman-Ackah, Administrator, Mercy Throne Ministries, 0542123643
- Mrs. Princess Otchere, Former HR/Commercial Manager, T.T Brothers Ltd, 0244698804
Hobbies and Interests
- Cooking
- Listening to music
- Spending time with friends and family
Professional Development
- La Plange Meta Verse - Executive Diploma, 07/01/23, An extensive executive diploma course designed to equip individuals in terms of how to be smart and efficient international Diplomats. Various areas of development include: International Protocol, Public Relations, Global Citizenship, Conflict Management and Resolutions, Negotiation skills, Communicative skills.
- Trebla Consulting Limited, 01/01/12, Went for a 2 weeks intensive training course with the above company in order to upgrade and enhance my skills and knowledge in the following areas: Business communication techniques and customer service skills, Time management, stress and crisis management, Cross functional team, Conflict Resolution and Management in and organization, Personal Grooming and Public Speaking.
- Foundation for Future Leaders, 04/01/10, Attended a one-day intensive seminar organized by the above foundation in 'Investment and Personal Development'.
Position Held
- Association of HND Secretaryship & Management Studies, Electoral Board Secretary, 01/01/12, 12/31/13
- Assemblies of God Campus Ministry, Secretary, 01/01/12, 12/31/13
- Assemblies of God Campus Ministry, Vice-president, 01/01/13, 12/31/14
Timeline
Human Resource Manager
T.T. Brothers Limited
01.2022 - Current
Front Desk Executive
T.T. Brothers Limited
01.2019 - 01.2022
Cashier
3E Industries / DH Industries
01.2017 - 12.2018
Office Manager
Winning Andisel Company Limited
01.2016 - 12.2016
Teacher (National Service)
Islamic Teachers Association
01.2014 - 12.2015
Secretary (Industrial Attachment)
Ooadda Company Limited
01.2013 - 12.2013
Secretary (Industrial Attachment)
Mericom Solutions Ghana
01.2012 - 12.2013
Sales & Marketing Executive
M-Plaza Travel & Tours Limited
01.2006 - 12.2007
BSc (Hons) - Business Administration
Datalink University
HND - Secretaryship and Management Studies
Cape Coast Polytechnic
Senior Secondary School -
Methodist Day Senior Secondary School
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