Matthew Laate
Accra
Summary
Dynamic IT Support and Customer Service Professional with a Passion for Agriculture and Machinery Operation Eager to Contribute to Your Team's Success
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Concentrix
Accra, Ghana
02.2025 - Current
- Resolved customer inquiries promptly, ensuring high levels of satisfaction and retention.
- Facilitated communication between departments to streamline issue resolution processes.
- Documented customer feedback and suggested improvements to enhance service delivery.
- Collaborated with team members to enhance service delivery and streamline issue resolution processes.
- Maintained accurate records of customer interactions using CRM software for improved tracking and follow-up.
- Escalated complex issues to appropriate departments for swift resolution, minimizing customer wait times.
IT Support/ Customer Services Representative
University of Ghana Computing Systems
Ghana
11.2023 - 01.2025
- Implemented a feedback system, reducing repeat issues.
- Trained new hires, enhancing team efficiency.
- Resolved technical issues monthly, maintaining top performance.
- Customer service representative for the students and staff in the university.
- Computer hardware and software repair.
- Technology support during online exams and programs in the university.
Assistant Farm Supervisor/NSS (Crops)
Papao Farms
Ghana
11.2023 - 10.2024
- Utilized tech for farm management, increasing operational efficiency.
- Customer service representative for farm product purchasers.
- Implemented sustainable farming practices and reduced waste.
- Enhanced farm safety protocols, resulting in zero accidents.
Machine Operator
Fine Pack Ltd
Ghana
03.2021 - 01.2022
- Reduced material waste by 15% through precise operation.
- Trained 15 new operators, improving team efficiency.
- Enhanced product quality, reducing rework by 25%.
- Keeping Records
Education
Bachelor of Science - Agricultural Science (Post-harvest Technology)
University of Ghana
09.2023
Agriculture Science
St. Augustine's College
07.2019
Skills
- Proficient in Microsoft Office Suite
- Ability to work independently and collaboratively
- Adaptable and able to work under pressure
- Strong time management and problem-solving abilities
- Excellent interpersonal and communication skills
Timeline
Customer Service Representative
Concentrix
02.2025 - Current
IT Support/ Customer Services Representative
University of Ghana Computing Systems
11.2023 - 01.2025
Assistant Farm Supervisor/NSS (Crops)
Papao Farms
11.2023 - 10.2024
Machine Operator
Fine Pack Ltd
03.2021 - 01.2022
Agriculture Science
St. Augustine's College
Bachelor of Science - Agricultural Science (Post-harvest Technology)
University of Ghana