MATTHEW EFFAH
Dubai
Summary
Motivated and customer-focused professional with 4+ years of hospitality experience. Skilled in guest relations, complaint management, and delivering exceptional service. Energetic, confident, and eager to transition into a Cabin Crew role to apply strong interpersonal and service skills in the airline industry
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Museum of the Future
Dubai
01.2025 - Current
- Delivered outstanding service by actively listening and addressing guest inquiries.
- Provided guidance and support to visitors, ensuring smooth experiences.
- Resolved guest complaints calmly and professionally to maintain satisfaction.
- Trained new staff and collaborated with team members for event operations.
Cabin Crew Member
Prempeh International Airport
Kumasi
02.2021 - 11.2023
- Communicated effectively with customers using English language skills.
- Monitored passenger consumption of alcohol on board flights according to company policy.
- Cross-trained shift personnel in various roles and tasks by frequently rotating assignments.
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Collected passenger trash during and after flights.
Cabin Crew Member
Sunyani Airport
Sunyani
01.2019 - 12.2020
- Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
- Verified that all doors were secured before take off and landing.
- Provided first aid assistance to passengers when necessary.
- Assisted disabled passengers as needed during boarding, deplaning and transfers between gates.
- Monitored passenger consumption of alcohol on board flights according to company policy.
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Managed passenger manifests, including verifying identities of travelers against passports or other documents.
- Responded promptly to customer complaints or requests for service during flights.
- Replenished supplies in lavatories throughout the flight as needed.
- Enforced airline regulations concerning smoking on board planes.
- Ensured accurate collection of tickets before boarding began.
Education
Bachelor of Science - INFORMATION TECHNOLOGY
UNIVERSITY OF ENERGY AND NATURAL RESOURCES
Ghana12-2015
Skills
- Strong communication and interpersonal skills
- Calm and professional under pressure
- Team collaboration and multitasking
- Guest service and problem resolution
- Cultural sensitivity and adaptability
- Safety awareness and attention to detail
- Passenger management
- Emergency protocols
- Safety procedures
- Grooming and personal hygiene
Certification
- First Aid and CPR Certification, 01/01/24
- Hospitality and Guest Relations Training
Languages
- English, Fluent
- Twi, Native
- French
References
References available upon request.
Timeline
Guest Service Representative
Museum of the Future
01.2025 - Current
Cabin Crew Member
Prempeh International Airport
02.2021 - 11.2023
Cabin Crew Member
Sunyani Airport
01.2019 - 12.2020
Bachelor of Science - INFORMATION TECHNOLOGY
UNIVERSITY OF ENERGY AND NATURAL RESOURCES