Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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MATTHEW EFFAH

MATTHEW EFFAH

Dubai

Summary

Motivated and customer-focused professional with 4+ years of hospitality experience. Skilled in guest relations, complaint management, and delivering exceptional service. Energetic, confident, and eager to transition into a Cabin Crew role to apply strong interpersonal and service skills in the airline industry

Overview

7
7
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Museum of the Future
Dubai
01.2025 - Current
  • Delivered outstanding service by actively listening and addressing guest inquiries.
  • Provided guidance and support to visitors, ensuring smooth experiences.
  • Resolved guest complaints calmly and professionally to maintain satisfaction.
  • Trained new staff and collaborated with team members for event operations.

Cabin Crew Member

Prempeh International Airport
Kumasi
02.2021 - 11.2023
  • Communicated effectively with customers using English language skills.
  • Monitored passenger consumption of alcohol on board flights according to company policy.
  • Cross-trained shift personnel in various roles and tasks by frequently rotating assignments.
  • Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Collected passenger trash during and after flights.

Cabin Crew Member

Sunyani Airport
Sunyani
01.2019 - 12.2020
  • Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
  • Verified that all doors were secured before take off and landing.
  • Provided first aid assistance to passengers when necessary.
  • Assisted disabled passengers as needed during boarding, deplaning and transfers between gates.
  • Monitored passenger consumption of alcohol on board flights according to company policy.
  • Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
  • Managed passenger manifests, including verifying identities of travelers against passports or other documents.
  • Responded promptly to customer complaints or requests for service during flights.
  • Replenished supplies in lavatories throughout the flight as needed.
  • Enforced airline regulations concerning smoking on board planes.
  • Ensured accurate collection of tickets before boarding began.

Education

Bachelor of Science - INFORMATION TECHNOLOGY

UNIVERSITY OF ENERGY AND NATURAL RESOURCES
Ghana
12-2015

Skills

  • Strong communication and interpersonal skills
  • Calm and professional under pressure
  • Team collaboration and multitasking
  • Guest service and problem resolution
  • Cultural sensitivity and adaptability
  • Safety awareness and attention to detail
  • Passenger management
  • Emergency protocols
  • Safety procedures
  • Grooming and personal hygiene

Certification

  • First Aid and CPR Certification, 01/01/24
  • Hospitality and Guest Relations Training

Languages

  • English, Fluent
  • Twi, Native
  • French

References

References available upon request.

Timeline

Guest Service Representative

Museum of the Future
01.2025 - Current

Cabin Crew Member

Prempeh International Airport
02.2021 - 11.2023

Cabin Crew Member

Sunyani Airport
01.2019 - 12.2020

Bachelor of Science - INFORMATION TECHNOLOGY

UNIVERSITY OF ENERGY AND NATURAL RESOURCES

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MATTHEW EFFAH