MATTHEW EFFAH
DUBAI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
ELEMENT BAR AND GRILL
ABU DHABI
01.2022 - 12.2024
- Promoted available products and services to customers during service, account management and order calls.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Updated system with order specifics and customer details, preferences, and billing information.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Customer Service Representative
ROYAL HOTELS AND LODGE
ABU DHABI
11.2019 - 12.2021
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
SUNYANI METHODIST SENIOR HIGH SCHOOL
SUNYANISkills
- Customer service
- Order tracking
- Product knowledge
- Sales coordination
- Issue resolution
- Database management
- Customer relationship management
- Communication skills
- Time management
- Delivery scheduling
- Documentation
- Technical support
Languages
English
First Language
English
Elementary (A2)
A2
References
References available upon request.
Timeline
Customer Service Representative
ELEMENT BAR AND GRILL
01.2022 - 12.2024
Customer Service Representative
ROYAL HOTELS AND LODGE
11.2019 - 12.2021
High School Diploma -
SUNYANI METHODIST SENIOR HIGH SCHOOL
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