Matthew Adzomadi
Wasa Akropong
Summary
Result oriented and innovative professional with a proven track record with the company, enhancing operational efficiency and customer satisfaction. Excelled in risk assessments and streamlined processes, demonstrating exceptional team leadership and problem-solving skills. Skilled in treasury management and internal controls, embodying honesty and self-motivation.
Overview
12
12
years of professional experience
Work History
Officer In-charge
Amenfiman Rural Bank Plc
06.2023 - Current
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of daily tasks .
- Conduct effective risk assessments for various operational areas, ensuring safety of all customers and staff.
- Improve overall unit efficiency by implementing streamlined processes and procedures.
- Daily product sales drive and business relation management with customers
- Company assets management
- Staff conflict resolution and relationship management, ensuring peaceful working environment
- Customer complaints management and resolving complaints within 3
- Credits management of at least 3 cases daily
- Enforcement of internal control processes.
- Leader of sales team, opening at least 10 accounts on each sales trip
Branch Management Support
Amenfiman Rural Bank Plc
10.2022 - 06.2023
- Fostering strong customer loyalty with bank by creating friendly relationship with customers
- 100% daily treasury balancing and movement of cash to Head Office
- Balancing of internal accounts and customers accounts reconciliation.
- Internal accounts balancing and resolving data migration differences by 97%.
- Daily call-over of averagely 90 vouchers
- Improving customer satisfaction by giving priorities to customers enquiries and promptly addressing customers complaints.
- Maintaining cost-income ratio of 80% which is within acceptable range.
- Provided administrative support to executives, aiding in decision-making processes and time management.
Operations Ofiicer
Amenfiman Rural Bank Plc
06.2017 - 10.2022
- Treasury management with 100% daily record of balancing cash at close of business.
- Ensure strick adherence to internal control procedures and processes, achieving satisfactory audit at the branch
- Staff management of about more than 20 persons creating harmony among staff.
- Generally oversee branch in the absence of branch manager and doing daily sales of at least 5 accounts.
- Authorization of all accounts, loans, teller transactions while ensuring strict compliance to processes.
- Daily transactions call-over of average 250 transactions.
- Ensure clean and safe working environment for customers and staff and achieving 0% fatality at the banking premises.
- 100% compliance to regulatory requirements and departmental reports requests.
- Analysis of branch performance and taking actions to close results discrepancies.
- Reducing cost by 10% on fuel and stationery by ensuring branch vehicle is moved when needed and items for the required purposes.
Teller
Amenfiman Rural Bank Plc
03.2012 - 09.2013
- Balance cash daily ensuring 0% cash lose.
- Resolving cash differences
- Daily cash transaction call-over
- Building treasury register
- Processing of electronic transfers for customers
- Improved customer loyalty with the bank making customers see the bank as number one choice.
- Processing not less than 70 transactions daily with high level of accuracy
- Ensuring accurate entry of transactions in customers passbooks.
Education
Bank Operation Management Level I - Bank Operations
ACCPA
USA11.2022
Bachelor of Arts - Economics And Sociology
University of Cape Coast
Cape Coast, Ghana10.2010
Skills
- Innovative
- Team player
- Serviceable
- Honest
- Self Motivated
- Good interpersonal relation skills
- Fast learner
- Great leadership
Timeline
Officer In-charge
Amenfiman Rural Bank Plc
06.2023 - Current
Branch Management Support
Amenfiman Rural Bank Plc
10.2022 - 06.2023
Operations Ofiicer
Amenfiman Rural Bank Plc
06.2017 - 10.2022
Teller
Amenfiman Rural Bank Plc
03.2012 - 09.2013
Bank Operation Management Level I - Bank Operations
ACCPA
Bachelor of Arts - Economics And Sociology
University of Cape Coast
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