Matilda Yaa Ode Mensah

• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Processed MTO transactions and Billers on the Eagle pay platform whilst handling the filing of those documents appropriately.
• Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Record and input minutes for tutorial sessions for the branch
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services. Achievements
• Received commendation from Management for using the STARS value system to serve customers after receiving positive feedback from customers that went towards enhancing our brand image.
  

• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.

Main Roles

• Appraise all documents at the end of the day and ensure that all records were filed appropriately
• Involved in E collection of deposits and management of SME customers each day
• Record and input minutes for every tutorial session in excell format

Additional Roles

• Assist in Front office transactional work (opening of accounts, account updates ,pin reset and regenerations)
• Receive deposits from customers when banking hall is filled to capacity