MATILDA MAAME AKUA KYEREWAH ANTWI
Summary
Determined Business Owner with commitment to excellence and more than 10 years of corporate experience promoting teamwork and professionalism among departments. A highly motivated individual with exceptional multi-tasking and organizational skills.
Overview
22
22
years of professional experience
Work History
CHIEF EXECUTIVE OFFICER
Dainty Patisserie & Catering Services
01.2016 - Current
- Established foundational processes for business operations.
- Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
- Improved operational efficiency by redesigning internal processes and implementing cutting-edge technology solutions.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Created succession plans to provide continuity of operations during leadership transitions.
OFFICE/ OPERATIONS ADMINISTRATOR
Saladin Ghana Limited
01.2020 - 01.2021
- Booked conference rooms, flight tickets, hotel accommodations and planned all corporate events.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
TEACHING ASSISTANT
Amrahia AdMA Primary School
09.2018 - 08.2019
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
ADMINISTRATIVE OFFICER
CH Advisory Services Limited
01.2017 - 09.2017
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Created, prepared and delivered reports to various departments efficiently.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
OPERATIONS OFFICER
Advalue Microfinance Limited
01.2016 - 01.2017
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.
- Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
- Verified compliance with best business practices throughout organization.
TELLER / CUSTOMER SERVICE OFFICER
Opportunity International Savings & Loans Limited
02.2008 - 08.2014
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
EXECUTIVE ASSISTANT
Asmona Limited
01.2003 - 01.2008
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Organized and coordinated conferences and monthly meetings.
Education
Bachelor of Arts - Strategic Communication
African University College of Communications
Accra05.2014
DIPLOMA IN OFFICE ADMINISTRATION - Secretarial Studies And Office Administration
Systems Technology Institute
06.2005
High School Diploma -
O'Reilly Senior High School
Accra08.2002
Skills
- Risk Management
- Organizational Leadership
- Strategic Planning
- Project Management
- Administrative Leadership
- Business Administration
- Public relations
- Financial Management
- Relationship Management
- Business start up
- Customer Relations
- Sustainability Initiatives
References
Available upon request
Voluntary Associations
- Club President - Lions Clubs International
- Member - Full Gospel Businessmen Fellowship
- Member - Ghana Chamber of Young Entrepreneurs
Timeline
OFFICE/ OPERATIONS ADMINISTRATOR
Saladin Ghana Limited
01.2020 - 01.2021
TEACHING ASSISTANT
Amrahia AdMA Primary School
09.2018 - 08.2019
ADMINISTRATIVE OFFICER
CH Advisory Services Limited
01.2017 - 09.2017
CHIEF EXECUTIVE OFFICER
Dainty Patisserie & Catering Services
01.2016 - Current
OPERATIONS OFFICER
Advalue Microfinance Limited
01.2016 - 01.2017
TELLER / CUSTOMER SERVICE OFFICER
Opportunity International Savings & Loans Limited
02.2008 - 08.2014
EXECUTIVE ASSISTANT
Asmona Limited
01.2003 - 01.2008
Bachelor of Arts - Strategic Communication
African University College of Communications
DIPLOMA IN OFFICE ADMINISTRATION - Secretarial Studies And Office Administration
Systems Technology Institute
High School Diploma -
O'Reilly Senior High School
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