MATILDA EWUSI-WILSON

• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
• Contributed to business development efforts to drive revenue and meet corporate objectives.
• Officer -in-charge of investment vehicles (Akubill, Akuplus, Fixed deposit plus, Treasury bill), etc.
• Custodian of Upper strong room keys
• Calling over of teller’s vouchers
• Processing of institutional salaries and printing of monthly bank statements for corporate institutions
• Head teller role and treasury management, writing of treasury and general cash books.
• Authorization of transactions, (data capture, ODs, accounts opening, account updates, images), administering of CTR to AMLO unit and work on power of attorney, processing of letters of administration to legal dept.
• Ria, unity link, western union and mobile money operations, cheque/savings booklets management, dividend, Ghana pay registrations and Operations, and shares management.
• Any other duties assigned by supervisor

• Addressed customer needs and made product recommendations to increase sales.
• Greeted customers entering
• Counter service - Including references
• Writing of checks ledgers
• Filling of vouchers
• Standing orders
• Daily balancing of ledgers.
• Monthly Machining/balancing of ledgers.
• Posting of loans.
• Posting entries into their various books.
• Performed any other duties assigned from time-to-time.

• Receive and check cash at beginning and end of day.
• Record all transactions promptly, accurately and in conformity with the bank’s procedures
• Attempt to resolve customer’s issues and problems.
• Respond promptly to customers request
• Market bank’s products and services
• File and safeguard of document
• Manage cash movement in branch
• Monitors the activities of tellers
• Process overdraft
• Issuing of E-zwich cards
• E-business officer- Processes all electronic transfers and payments (NLA, MOBILE MONEY, WESTERN UNION, RIA, UNITY LINK, APEX LINK).
• Identified sales opportunities and referred customers to branch partners in financial services.

Teller:

• Receive checking and savings deposits: verify cash and endorsement receive proper identification for cashback and issue receipts of deposit.
• Compiles with banks operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys.
• Maintains customer confidence and protects bank operations by keeping information confidential
• Process savings withdrawal and cheques
• Cross-sell bank products and services
• Follow all bank policies and procedures to sell currency from vault as necessary
• Buy and ensuring that teller drawer cash limits are not exceeded.
• And, any other duties assigned to me.

FT Teller:

• Scanned cheques for clearing
• Completes special requests by closing accounts
• Charging customers for various services provided.
• Process standing orders
• Process interbank transfers
• Issue and liquidate banks draft
• Process internal transfers
• And any other transactions off counter

• Collection and collating internally generated funds from all revenue-generating agencies under sector.
• Secretary to smaller Sector Working Group (between MoH, DANIDA and DFID).
• Organizing meetings and handling minutes of Sector Budget Committees.
• Attending and reporting on monitoring assignments.
• Minor research on policy issues.
• Involved in development of Sectors Annual Program of Work for sector.