MATILDA EBEHEAKEY-OCANSEY

• Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
• Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
• Assisted front desk by answering phone calls, taking appointments and checking clients in.
• Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
• Maintained regular client list and successfully handled walk-in customers.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
• In charge of skin products,Hair(wig) supply and Make-ups making.

• Passport processing,Travelling and Tour services

• Rending Customer care services

•Filing of traveler's documents to the embassy for process

Administrative works

•Typing interpreter, translating Documents from English to Spanish.

•Customer relation officer.

•Also as an administrator who contributes to team effort by accomplishing related results as needed.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.

• Interpreter, An interpreter in English language to Spanish language.

•To plan, organize, and administer the activities of the Organization, office, or division efficiently.

• Provide information and reports to the board at the

request for decision making.