Matilda Armoo
Accra
Summary
Administrative assistant with a track record of enhancing patient satisfaction and streamlining billing procedures at 3E Medical Center. Expert in office administration and patient relations, demonstrated through improved financial management and reduced wait times. Skilled in employee training, ensuring high-quality patient care and efficient daily operations.
Overview
5
5
years of professional experience
Work History
Clinic Administrator
3E Medical Center
Accra
11.2022 - Current
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Processed office payments by contacting patient insurance and establishing payment arrangements with patients.
- Evaluated staff performance regularly, providing constructive feedback and implementing improvement plans as needed.
- Provided administrative support by maintaining complete patient documents.
- Observed staff performance to monitor conflict management and performance skills.
- Reduced patient wait times by optimizing appointment scheduling and effectively managing staff workload.
- Coordinated patient care services with staff, physicians, patients, and other practice departments.
- Developed and executed standards and objectives to promote corporate vision.
Office Administrator
ABY SHIPPING
Accra
01.2020 - 01.2022
- Reduced operational costs with careful budget management and resource allocation.
- Interacted with customers by phone, email, or in-person to provide information.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Customer Service Representative
Finney Hospital
Accra
05.2019 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor Of Business Administration - Public Relations
Jayee University College
Accra, Ghana Certificate - Foreign Languages And Literatures
Ghana Institute of Languages
Accra10.2021
WASSCE Certificate - Home Economics
Nkroful Agricultural Secondary School
Nkroful 06.2006
Skills
- Office Administration
- Patient Relations
- Appointment Schedule
- Employee Training
- Employee Recruitment
- Records Management
- Revenue managemen
Languages
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
French
Intermediate (B1)
Timeline
Clinic Administrator
3E Medical Center
11.2022 - Current
Office Administrator
ABY SHIPPING
01.2020 - 01.2022
Customer Service Representative
Finney Hospital
05.2019 - 11.2019
Bachelor Of Business Administration - Public Relations
Jayee University College
Certificate - Foreign Languages And Literatures
Ghana Institute of Languages
WASSCE Certificate - Home Economics
Nkroful Agricultural Secondary School