Overview
Work History
Education
Skills
Timeline
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Mashud Abdallah

Mashud Abdallah

Kumasi

Overview

9
9
years of professional experience

Work History

Universal Banker

Stanbic Bank Ghana
01.2018 - Current
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Supported branch operations, ensuring compliance with all state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
  • Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Cross-sold credit cards, loans and other bank products.
  • Processed applications for new accounts.

Customer Consultant

Stanbic Bank Ghana
02.2015 - 12.2017
  • Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
  • Assisted in the development of training materials for new hires, improving overall team performance and knowledge.
  • Conducted detailed analysis of customer data to identify trends and recommend targeted marketing strategies for increased revenue growth.
  • Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
  • Organized regular meetings with team members to review performance metrics and set goals for continuous improvement in service delivery.
  • Developed innovative solutions to complex problems, resulting in improved efficiency within the department.
  • Participated in ongoing professional development programs, staying current with industry best practices and emerging trends in customer service techniques.
  • Actively sought opportunities to expand product knowledge within the team, ensuring that customers received accurate and up-to-date information.

Education

MSc. International Business - Marketing & Entrepreneurship

University of Ghana Business School
Legon, Accra
11.2022

Bachelor Of Arts - Humanities

University of Ghana, Legon
Accra
06.2008

Skills

  • Electronic Funds Transfer
  • Customer Needs Assessment
  • Branch operations
  • Financial product knowledge
  • Wire Transfers
  • Loan Origination
  • Financial Planning
  • Document Preparation
  • Portfolio Management
  • Loan Processing
  • Credit analysis
  • Customer Service
  • Relationship Building

Timeline

Universal Banker

Stanbic Bank Ghana
01.2018 - Current

Customer Consultant

Stanbic Bank Ghana
02.2015 - 12.2017

MSc. International Business - Marketing & Entrepreneurship

University of Ghana Business School

Bachelor Of Arts - Humanities

University of Ghana, Legon

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Mashud Abdallah