Mary Magdalene Selasi Adwoa Agbotui
Summary
Dynamic public relations and marketing leader with a proven track record at FYN Consortium Global. Skilled in enhancing team collaboration and customer satisfaction through effective communication and problem-solving. Known for cultivating high-performing teams and implementing process improvements that boost productivity and engagement. Flexible, dependable, and committed to excellence in service delivery.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
22
22
years of professional experience
Work History
FYN Consortium Global
Head of Public Relations and Marketing
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Director
MMA Safe Motherhood Foundation LGB
03.2007 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Airport Services Supervisor
Starbow Airlines
10.2013 - 09.2015
- Led regular team meetings to discuss goals, challenges, and opportunities for improving service quality within the department.
- Reduced wait times for passengers by effectively managing staff resources during peak periods.
- Implemented process improvements that increased overall productivity while reducing operating costs across different areas of the airport services department.
- Increased on-time departure rates through effective coordination between ground operations teams.
- Enhanced customer satisfaction levels with proactive problem-solving and timely resolution of complaints.
- Balanced staffing needs with available resources in order to maintain optimal efficiency levels throughout the Airport Services department.
- Coordinated maintenance activities to minimize downtime of equipment and facilities while adhering to strict safety guidelines.
Customer Service Representative
Ghana International Airlines
01.2007 - 05.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manager
Alpha Consult Travel and Tours Ltd
08.2006 - 11.2008
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Relationship Manager
Danish Engineering Ltd
02.2003 - 12.2004
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Education
Associate of Business Administration - Marketing Management
Wisconsin University
Accra11-2010
Diploma - Ticketing And Cabin Crew
Ghana Airways Training School
Accra, Ghana04-2004
Senior High School -
Sekondi College
Sekondi Takoradi 09-2000
Primary And Junior High -
Services Basic School
Takoradi09-1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
Timeline
FYN Consortium Global
Head of Public Relations and Marketing
01.2025 - Current
Airport Services Supervisor
Starbow Airlines
10.2013 - 09.2015
Director
MMA Safe Motherhood Foundation LGB
03.2007 - Current
Customer Service Representative
Ghana International Airlines
01.2007 - 05.2010
Manager
Alpha Consult Travel and Tours Ltd
08.2006 - 11.2008
Relationship Manager
Danish Engineering Ltd
02.2003 - 12.2004
Associate of Business Administration - Marketing Management
Wisconsin University
Diploma - Ticketing And Cabin Crew
Ghana Airways Training School
Senior High School -
Sekondi College
Primary And Junior High -
Services Basic School
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