Hardworking and passionate job seeker with strong organizational skills eager to secure Accounts Assistant position. Ready to help team achieve company goals, also very passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
MARYANN TEFE
ACCRA
Summary
Overview
7
years of professional experience
Work History
SPEEDAF LOGISTICS GH
CUSTOMER SERVICE REPRESENTATIVE
10.2021 - 01.2023
Job overview
- Promoted available products and services to customers during service, account management, and order calls.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Generated customer service reports to track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Escalated complicated customer account issues to supervisors and help.
- Responded to customer calls,emails and whatsapp messages to answer questions about services.
- Documented and detailed calls and complaints using call center's CRM database.
BEIGE CAPITAL
CLIENT RELATIONSHIP OFFICER
09.2016 - 07.2017
Job overview
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Convince customers to open accounts with the bank and educating them on products and services.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
NATIONAL IDENTIFICATION AUTHORITY(NIA)
ACCOUNTS CLERK
09.2015 - 08.2016
Job overview
- Coordinated office supply ordering to make available materials for streamlined office operations
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Assisted the Senior Accountant prepare payroll functions to facilitate accurate and prompt staff payments.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Set up and updated Excel spreadsheets to track financial data.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Receiving payment and issuing out receipts of extracts to customers who have misplaced or do not have the Ghana card.
- Used accounting software to prepare weekly and monthly financial reports.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
Education
UNIVERSITY OF CAPECOASTCAPECOAST
BBA from ACCOUNTING
09.2019
University Overview
ACCRA TECHNICAL UNIVERSITYACCRA
HIGHER NATIONAL DIPLOMA from ACCOUNTING
10.2015
University Overview
Skills
- Active Listening
- Call Center Operations
- Database Maintenance
- Microsoft Office
- Bookkeeping Principles
- Verbal and Written Communication
- Report Transcription
- Accounts Payable and Accounts Receivable
- Ledger and Journal Entries
- Monthly Reconciliations
Accomplishments
Accomplishments
- Supervised team of 5 staff members in my team at my previous workplace
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
Additional Information
REFEREES
Mavis Amoh
Speedaf logistics Ghana ltd
0266692424
Wulema Sesay
Supervisor Beige Capital
0202544851
Wuni Wuntah Samuel
National Identification Authority
0546108130
Timeline
CUSTOMER SERVICE REPRESENTATIVE
SPEEDAF LOGISTICS GH
10.2021 - 01.2023
CLIENT RELATIONSHIP OFFICER
BEIGE CAPITAL
09.2016 - 07.2017
ACCOUNTS CLERK
NATIONAL IDENTIFICATION AUTHORITY(NIA)
09.2015 - 08.2016
UNIVERSITY OF CAPECOAST
BBA from ACCOUNTING
ACCRA TECHNICAL UNIVERSITY
HIGHER NATIONAL DIPLOMA from ACCOUNTING
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