MARY ANANE AWUKU

• Managed a diverse workforce of 600 employees across multiple locations nationwide
• Facilitating communication between the company, public, and government entities
• Successfully oversaw the operations of diverse services such as cleaning,
  facility management,fumigation and disinfection services,
  landscape/gardening services,
  Cleanpro product production, security,residential service & HR functions
• Guided the formulation of organizational targets for present and future achievements.
• Executed the defined vision and mission of the organization
• Reviewing and evaluating the performance of other directors.
• Identifying, assessing, and mitigating risks to ensure the company’s stability and compliance.
• Ensuring that all operations adhere to industry standards and regulations.
• Monitoring market trends and competitors to maintain the company’s competitive edge.
• Overseeing financial planning and management to ensure fiscal responsibility and growth.
• Enhancing customer satisfaction and building strong client relationships.
• Leading innovation and continuous improvement initiatives within the organization.

• Leading the school's development planning and identifying key priorities for growth and improvement.
• Collaboratively creating a strategic plan for the school with input from school executives, including the preparation of staffing and resource plans.
• Leading and contributing to curriculum development to ensure it meets educational standards and student needs.
• Providing mentoring, supervision, professional support, counseling, and guidance to teachers.
• Creating a supportive and inclusive working environment for all staff, fostering their professional growth and career development.
• Overseeing the comprehensive management of the school’s programs and activities.
• Promoting a culture of excellence and continuous improvement in all aspects of the school’s operations.
• Ensuring the school's effective operation in accordance with approved governance procedures and policies.
• Providing academic leadership and strategic vision to enhance the quality of the learner's experience.
• Establishing and maintaining strong relationships with parents, the community, and external stakeholders.
• Managing the school’s budget and financial resources to ensure sustainability and growth.
• Implementing policies and procedures to ensure student safety and well-being.
• Monitoring educational trends and innovations to keep the school’s programs cutting-edge.
• Facilitating professional development opportunities for staff to keep abreast of educational best practices.
• Leading efforts to enhance the school’s reputation and visibility within the educational community.
• Overseeing admissions and enrollment strategies to attract and retain high-quality students.
• Ensuring compliance with local, state, and national education regulations and standards.

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• Overseeing all aspects of business operations, ensuring smooth and efficient functioning.
• Specializing in baking and decorating custom cakes for various occasions, including weddings, birthdays, and novelty events.
• Providing comprehensive catering services to schools and organizations.
• Catering for a wide range of events, such as weddings, funerals, corporate functions, and private parties.
• Developing and implementing strategic plans to drive business growth and market expansion.
• Managing a team of bakers, chefs, and support staff to maintain high standards of quality and service.
• Creating and maintaining strong relationships with clients to ensure customer satisfaction and repeat business.
• Innovating and updating the menu to include new and trendy offerings.
• Overseeing financial management, including budgeting, pricing strategies, and financial reporting.
• Ensuring compliance with health and safety regulations and industry standards.
• Marketing the business through various channels, including social media, to enhance brand visibility and attract new clients.
• Coordinating logistics for large-scale events to ensure seamless execution and customer satisfaction.

• Representing the company in communications with shareholders, government entities, and the public.
• Steering the development and execution of the company's short- and long-term strategic plans.
• Crafting and implementing the company's vision and mission statements.
• Evaluating the performance of other executive leaders, including directors, to ensure alignment with strategic goals.
• Staying informed about the competitive market landscape, identifying expansion opportunities, and keeping abreast of industry developments.
• Ensuring the company upholds high standards of social responsibility in all areas of operation.
• Identifying, assessing, and mitigating risks to safeguard the company's interests.
• Establishing strategic goals that are measurable, achievable, and clearly defined.
• Overseeing all operations and business activities to ensure they yield desired outcomes and align with the company's overall strategy and mission.
• Fostering a culture of innovation and continuous improvement within the organization.
• Building and maintaining strong relationships with key stakeholders, including clients, partners, and investors.
• Leading efforts to enhance the company’s reputation and market presence.
• Ensuring effective financial management and sustainable business practices.
• Promoting a positive organizational culture that supports employee development and engagement.
• Implementing effective governance and compliance frameworks to ensure adherence to legal and ethical standards.

• Managed and supervised customer service operations across five branches.
• Handled general customer inquiries and provided efficient resolution.
• Facilitated the opening of new customer accounts.
• Processed internet banking applications and ensured seamless activation.
• Managed change of mandate requests for customer accounts.
• Oversaw the processing and maintenance of cheque books.
• Coordinated the release of cheque books to customers and managed inventory.
• Conducted referrals for cash cheque verifications.
• Supervised the destruction of outdated cheque books.
• Processed counter cheques for customers.
• Reactivated dormant accounts upon customer request.
• Prepared and processed customer statements and activity reports.
• Handled the processing of pop-up messages and electronic communications transactions (ECT).
• Implemented customer service policies and procedures to enhance customer satisfaction.
• Trained and mentored customer service staff to ensure high performance and adherence to bank standards.
• Collaborated with other departments to streamline processes and improve service delivery.
• Monitored customer feedback and identified areas for improvement in service delivery.
• Ensured compliance with banking regulations and internal policies in all customer service activities.

• Organized and secured resource persons for seminars and workshops.
• Successfully coordinated and managed sponsorship initiatives for the group.
• Served as a motivational speaker at various functions and events.
• Enrolled new members from the University of Ghana and other tertiary institutions across Ghana
• Developed and implemented PR strategies to enhance the foundation's public image and outreach.
• Built and maintained relationships with key stakeholders, including sponsors, educational institutions, and community leaders.

• Advocated for the DWIB Leukemia Trust's mission and objectives on the university campus.
• Organized a highly attended seminar featuring the Trust's founder, the late Danny Whyte, as the keynote speaker.
• Established and led a student sponsorship drive team, successfully raising approximately GH¢3,200 to support a leukemia-affected student at the university.
• Increased awareness about leukemia and the Trust's efforts through campus-wide campaigns and events.
• Collaborated with university organizations and student groups to promote the Trust's activities and fundraising
• Managed communications between the Trust and university stakeholders, ensuring alignment and cooperation.

• Led and coordinated all sponsorship initiatives for the Trust.
• Successfully managed a team of volunteers, achieving GH¢2,000 in sales of DWIB souvenirs within three months.
• Organized and conducted three successful meetings with volunteers, motivating and guiding them in their roles.
• Directed a community outreach campaign in Dansoman, Accra, educating residents about leukemia with a team of volunteers.
• Developed and implemented strategies to attract and retain sponsors, enhancing the Trust's funding base.
• Fostered strong relationships with sponsors and stakeholders to ensure ongoing support for the Trust’s initiatives.
• Created and distributed marketing and promotional materials to boost awareness and sales of DWIB souvenirs.
• Trained and mentored new volunteers, ensuring they were well-prepared and motivated to contribute effectively.

Instructed the English proficiency class, focusing on improving language skills for adult learners aged 25 to 55.

• Assigned regular homework and projects to reinforce language comprehension and application.
• Organized engaging and effective reading competitions to foster a love for reading and improve literacy.
• Integrated passage dictation and spelling exercises into the curriculum to enhance listening, writing, and vocabulary skills.
• Developed tailored lesson plans to meet the diverse needs and proficiency levels of adult learners.
• Utilized a variety of teaching methods and materials to accommodate different learning styles and ensure effective instruction.
• Conducted assessments and provided feedback to students to track their progress and identify areas for improvement.
• Encouraged a collaborative and supportive classroom environment to boost confidence and participation.