Mary Seglah
Accra
Summary
Driven steward with over 3 years of experience at prestigious hotels including Moven Pick Ambassador Hotel. Demonstrated expertise in enhancing guest satisfaction through meticulous attention to detail and efficient time management. Skilled in using advanced cleaning equipment and chemicals safely, coupled with strong communication abilities, ensuring top-notch service and team collaboration.
Overview
4
4
years of professional experience
Work History
Steward
Moven Pick Ambassador Hotel
02.2022 - 02.2024
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
Housekeeping Room Attendant
Swiss Spirit Alisa Hotel
07.2020 - 07.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Education
Certificate - Health And Social Care( Caregiver)
Pharmatrust Professional College
Ghana Accra 10.2020
Certificate - General Art One
Mawuko Girls Senior High School
Ghana Accra06.2013
Skills
- Cleaning
- Dishwashing
- Basic Housekeeping
*New Hire Training
Timeline
Steward
Moven Pick Ambassador Hotel
02.2022 - 02.2024
Housekeeping Room Attendant
Swiss Spirit Alisa Hotel
07.2020 - 07.2022
Certificate - Health And Social Care( Caregiver)
Pharmatrust Professional College
Certificate - General Art One
Mawuko Girls Senior High School
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