Mary JOLADE
ACCRA
Summary
Experienced in Human Resource Management and Administration, adept at enhancing productivity, efficiency, and service quality in diverse settings. Known for reliability, ethical conduct, and leadership skills, combining advanced organizational, technical, and business expertise. Collaborates effectively with cross-functional teams to ensure operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Human Resource & Administrative Manager
Office of the Official Liquidator of Defunct Financial Management Companies (Project Deseltor)
ACCRA, Ghana
07.2021 - Current
- Record new associates, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Prepare contract letters for new associates and contract renewals for existing associates.
- Oversee completion of compensation and benefit documentation.
- Manage sensitive information discreetly, ensuring proper storage and disposal practices are followed at all times to maintain confidentiality compliance standards.
- Complete payroll for approximately 210 associates and resolve any payroll errors.
- Manage department budgets and generate financial reports for management review.
- Active involvement in performance management procedures of Project Associates.
- Assist in drafting HR policies.
- Schedule meetings, prepare minutes, and interviews.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Assist in implementing innovative solutions for common workplace challenges, resulting in increased employee satisfaction and retention rates.
Assistant Human Resource & Administrative Manager
Agent of 50 Fund Managers (Project Red Snapper)
Accra, Ghana
05.2020 - Current
- Coordinating with Head of HR in processing payroll of approximately 50 associates and amending errors associated with it.
- Assisting with reviews and updates of job profiles for employees.
- Maintaining human resource records for employees and compiling reports.
- Monitoring and procuring needed working tools of newly recruited employees and existing ones
- Ensuring confidentiality and security of files and filing systems.
- Promoting culture of continuous improvement by encouraging team members to propose innovative solutions for increased efficiency and effectiveness.
Acting Human Resource & Administrative Manager
Office of the Official Liquidator of Defunct Financial Management Companies and Agent of 50 Fund Managers
Accra, Ghana
02.2021 - 04.2021
- Supervised recruitment, selection, and onboarding of newly recruited associates by identifying qualified candidates
- Prepared employment contracts for recruits and contract renewals for existing associates
- Maintained proper human resource records
- Oversee completion of compensation and benefit documentation
- Coordinated performance management procedures
- Completed monthly payroll for approximately 300 associates and resolved any payroll errors
- Completed termination paperwork and exit interviews
- Scheduled Management meetings and prepared minutes
- Assisted in promoting HR programs that create efficient and conflict-free workplace
- Ensured office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times.
Senior Administrative Assistant (Institutional Advancement Unit)
Ghana Christian University College
ACCRA, Ghana
09.2018 - 02.2020
- Evaluate around 150 student applications to verify their compliance with university criteria.
- Processed admission Letters of prospective students.
- Develop financial aid and marketing programs, increasing revenue by 30%.
- Provided statistical reports on student recruitment.
- Attended and provided general support to students and staff.
- Ensured confidentiality and security of files and filing systems.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Handled general office duties (Typing and photocopying).
Administrative Assistant
Shine Education Centre
Accra, Ghana
09.2014 - 06.2017
- Handled general office duties (Handling Phone calls, emails and letters, filing, typing and photocopying)
- Prepared student bills, handled school fee collection and prepared receipts for approximately, 300 pupils.
- Ensured confidentiality and security of files and filing systems
- Assist with hiring, recruiting, training, and onboarding of new teachers
- Establish and maintain good relationships with parents, students, and staff.
- Created and maintained databases to track and record data of pupils.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Master of Science - Management And Human Resource Strategy
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana11.2023
Bachelor of Science - Marketing
University of Professional Studies, Accra
Accra, Ghana06.2017
Diploma in Management -
University of Professional Studies, Accra
Accra, Ghana06.2013
WASSCE -
Apam Secondary School
Apam, Ghana06.2007
Skills
- Google Suite
- Budgeting and Expense Monitoring
- Payroll Control
- Office Management
- Public Speaking
- Customer Service
- Computer Skills
Computer Software Knowledge
- Microsoft Office Suite
- Database Management.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets and HR Imprest Records.
- Utilized Google Forms to generate an exit survey link for associates opting to resign.
- Collaborated with the HR team in developing a spreadsheet for staff record-keeping.
Training
- Research Writing
- Effective Communication and Public Speaking
- Customer Care (Customer is Supreme)
Hobbies and Interests
- Singing
- Music
- Cooking
- Reading
- Site seeing
Certification
- Professional Women's Leadership, Pan African Leadership Institute - February 2023
- Advanced Certificate in Information Technology, NIIT - June 2010
References
Available upon request
Languages
English
Bilingual or Proficient (C2)
Twi
Advanced (C1)
Ga
Intermediate (B1)
Yoruba
Upper intermediate (B2)
Timeline
Assistant Human Resource & Administrative Manager
Office of the Official Liquidator of Defunct Financial Management Companies (Project Deseltor)
07.2021 - Current
Acting Human Resource & Administrative Manager
Office of the Official Liquidator of Defunct Financial Management Companies and Agent of 50 Fund Managers
02.2021 - 04.2021
Assistant Human Resource & Administrative Manager
Agent of 50 Fund Managers (Project Red Snapper)
05.2020 - Current
Senior Administrative Assistant (Institutional Advancement Unit)
Ghana Christian University College
09.2018 - 02.2020
Administrative Assistant
Shine Education Centre
09.2014 - 06.2017
Master of Science - Management And Human Resource Strategy
Kwame Nkrumah University of Science And Technology
Bachelor of Science - Marketing
University of Professional Studies, Accra
Diploma in Management -
University of Professional Studies, Accra
WASSCE -
Apam Secondary School