Mary Efua Gyan
Takoradi
Summary
A dedicated and highly motivated student of Procurement, Logistics, and Supply Chain Management, with a strong academic foundation in the principles of sourcing, inventory management, and transportation systems. Demonstrating a keen interest in optimizing supply chain processes, reducing costs, and improving operational efficiency. Adept at analyzing market trends, negotiating with suppliers, and ensuring the timely delivery of goods. With hands-on experience in logistics planning, risk management, and demand forecasting, I am eager to apply theoretical knowledge to real-world scenarios, driving sustainable practices and contributing to business success. Always striving to stay current with industry innovations and best practices.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
UNIVERSAL MERCHANT BANK (UMB)
11.2023 - 09.2024
- Assist customers with inquiries and resolve issues promptly and professionally.
- Process account transactions, including deposits, withdrawals, and transfers.
- Provide information on bank products, services, and promotions to customers.
- Maintain accurate records of customer interactions and transactions.
- Handle customer complaints and escalate unresolved issues to higher management.
- Support the opening and closing of customer accounts, ensuring compliance with bank policies.
- Responsibilities
Front Desk
AFLOCITY INVESTMENT SERVICE
08.2022 - 10.2022
- Creating customer accounts, updated details and provided account details or information to field officers and customers.
- Keying in all customer transactions (i.e. deposits, transfers, and refunds) using Zigloi and Optimum plus.
- Creating loan applications for customers to be appraised by their respective sales officers.
- Receiving and filed all documents such as receipts, invoices, and credit letter of agreement.
- Responsibilities
Front Desk
AFLOCITY INVESTMENT SERVICE
08.2021 - 10.2021
- Updating records of items given out to customers and outstanding ones to be delivered and General ledger(GL) transactions initiation (Purchases and Sales).
- Keying in all customer transactions (i.e. deposits, transfers, and refunds) using Zigloi and Optimum plus.
- Creating loan applications for customers to be appraised by their respective sales officers.
- Receiving and filed all documents such as receipts, invoices, and credit letter of agreement.
- Responsibilities
Education
Bachelor of Technology (BTECH) - Procurement, Logistics and Supply Chain Management
Takoradi Technical University
Takoradi12.2024
Higher National Diploma (HND) - Procurement and Supply
Takoradi Technical University
Takoradi10.2023
West African Senior School Certificate Examination (WASSCE) - undefined
T.I Ahmadiyya Secondary School
Akumfi Assakyir06.2015
Basic Education Certificate Examination (BECE) - undefined
T.I. Ahmadiyya Secondary School
Akumfi Assakyir05.2012
Skills
- I have knowledge in Microsoft office (Word, Excel and PowerPoint) and a fast learner when it comes to computer software
- I am also a fast learner, keen to develop and acquire new skills and a good communicator that understands the importance of good liaison
- I am a self-motivated, hardworking, dependable individual and good team player Able to work with little or no supervision to help achieve set goals and also meet set targets and deadlines
References
- Ebo, Kwawununu, General Manager, eboknunu89@gmail.com, 0554653873, AFLOCITY INVESTMENT SERVICE
- Henry, Kwarteng, Relationship Officer, henry.kwarteng@myumbbank.com, 0247815454, UNIVERSAL MERCHANT BANK (UMB)
- Alex, Essien, Head of Operations, alex.essien@myumbbank.com, 0242704514, UNIVERSAL MERCHANT BANK (UMB)
- Richard Evans, Acquaye, Field Engineer, evansacquaye19@gmail.com, 0596098053, ROCK AFRICA
LANGUAGES
English A+
Fante/Twi A+
INTERESTS
Reading, Singing and Cooking
Timeline
Customer Service Assistant
UNIVERSAL MERCHANT BANK (UMB)
11.2023 - 09.2024
Front Desk
AFLOCITY INVESTMENT SERVICE
08.2022 - 10.2022
Front Desk
AFLOCITY INVESTMENT SERVICE
08.2021 - 10.2021
Bachelor of Technology (BTECH) - Procurement, Logistics and Supply Chain Management
Takoradi Technical University
Higher National Diploma (HND) - Procurement and Supply
Takoradi Technical University
West African Senior School Certificate Examination (WASSCE) - undefined
T.I Ahmadiyya Secondary School
Basic Education Certificate Examination (BECE) - undefined
T.I. Ahmadiyya Secondary School