MARY DONKOR
Accra
Summary
To obtain a position as General Manager, Sales & Marketing manager or any other position which is commensurate to my qualification and experience, where I can maximize my organizational skills in a challenging environment for achieving a high degree of efficiency in my work.
Mary is an enthusiastic, fast learner, self-motivated individual who always strives to achieve very high standards in every assigned responsibility with proven leadership skills. A smart, intelligent, good team player, committed to duties. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
20
20
years of professional experience
Work History
General Manager
Hilton View Hotel
Accra
01.2023 - 01.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
General Manager
Royal Cockpit Hotel
Accra
01.2022 - 01.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Front Office Manager
Royal Beulah Hotel
Accra
01.2017 - 01.2022
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
Sales & Marketing Manager
Royal Beulah Hotel
Accra
01.2017 - 01.2022
- Developed and implemented sales strategies to target potential customers.
- Created and distributed promotional materials to increase brand awareness.
- Monitored customer satisfaction levels through surveys and feedback mechanisms.
- Coordinated with marketing team to create effective campaigns for products or services.
Operations Manager
Royal Beulah Hotel
Accra
01.2017 - 01.2022
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
Senior Sales Executive
Oak Plaza Hotel
Accra
01.2015 - 01.2017
- Developed and implemented strategic sales plans to increase revenue and market share.
- Identified new business opportunities through research, customer feedback and industry analysis.
Guest Service Staff: Receptionist, Secretary, Cashiering, Reservation Personnel and Guest Relation personnel
Golden Tulip Hotel
Accra
01.2004 - 01.2015
- Communicated effectively with customers regarding their inquiries or complaints.
Education
Degree in Marketing -
I.P.S. (Inst. of Professional Studies)
01.2010
Business Accounting -
S.S.C.E. (Yilo Krobo Commercial School)
01.2003
B.E.C.E. (Blessed Hope Preparatory School)
01.1999
Personal Information
- Date of Birth: 03/01/86
- Gender: Female
- Nationality: Ghanaian
References
- Lucy Ahedor, Golden Tulip Hotel, Accra, 0243 219 175 / 0302 213161
- Shams Tufick, Shampex ltd, Takoradi, 0244818400
- Joseph Anthonio, Oak Plaza Hotel, Accra, 0205111055
- Fredrick Wuodowa, Royal Beulah Hotel, East Legon, 024311778
- Victor Kwarteng, Royal Cockpit Hotel, East Legon – American, 0244631227
- Yaw Amankwah, Hilton View Hotel, Adjringanor, 024200400
Timeline
General Manager
Hilton View Hotel
01.2023 - 01.2024
General Manager
Royal Cockpit Hotel
01.2022 - 01.2023
Front Office Manager
Royal Beulah Hotel
01.2017 - 01.2022
Sales & Marketing Manager
Royal Beulah Hotel
01.2017 - 01.2022
Operations Manager
Royal Beulah Hotel
01.2017 - 01.2022
Senior Sales Executive
Oak Plaza Hotel
01.2015 - 01.2017
Guest Service Staff: Receptionist, Secretary, Cashiering, Reservation Personnel and Guest Relation personnel
Golden Tulip Hotel
01.2004 - 01.2015
Degree in Marketing -
I.P.S. (Inst. of Professional Studies)
Business Accounting -
S.S.C.E. (Yilo Krobo Commercial School)
B.E.C.E. (Blessed Hope Preparatory School)
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