Front Store Manager
Alhaji Stores
01.2016 - 06.2016
- Managed labor scheduling to maximize productivity and maintain adequate staffing levels to effectively operate business.
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
- Ensured timely execution of store policies, processes, and procedures for a seamless and efficient workflow.
- Established inventory control measures that reduced excess stock and improved in-store organization, leading to better customer satisfaction.
- Developed strong relationships with vendors to negotiate pricing, ensuring competitive costs for merchandise.
- Managed daily cash reconciliation and deposits for accurate financial records and optimal cash flow.
- Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
- Assessed competitors'' offerings regularly to maintain an edge over the competition by staying informed about market trends.
- Improved customer satisfaction rates by providing exceptional service, addressing concerns, and resolving issues promptly.
- Enhanced visual merchandising with strategic product placement, resulting in increased sales and customer engagement.
- Monitored and minimized liability of discontinued and damaged inventory by executing timely returns to vendors according to vendor return policies.
- Reduced employee turnover by fostering a positive work environment through open communication channels and team-building activities.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
