Juanita Teog
Accra
Summary
Proactive professional experienced in sales account management and customer relationship management. Demonstrated skills in administrative support and payment processing, leading to enhanced customer satisfaction and streamlined account strategies. Proficient in account opening, updating records, and managing deliveries. Tech-savvy team player with strong customer service and conflict resolution abilities, seeking opportunities for career advancement.
Overview
2026
2026
years of professional experience
Work History
Sales Account Associate
Teleperformance Ghana
08.2023 - Current
- Managed client accounts by updating information in the CRM system.
- Resolved client inquiries through email and phone communications effectively.
- Conducted research on market trends to support account strategies and initiatives.
- Provided administrative support by organizing meetings and preparing necessary documentation.
- Reconciled vendor accounts against purchase order amounts and processed payments accordingly.
Customer Service Representative
ISON XPERINCE
09.2021 - 09.2022
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Resolved customer complaints promptly and efficiently.
National Service Person
Lands Commission of Ghana
09.2017 - 08.2018
- Managed office correspondence and ensured timely communication within departments.
- Organized and maintained files, both physical and digital, for easy access.
- Processed documents and applications in accordance with organizational policies.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Intern
Ghana Ports And Harbors Authority
07.2016 - 09.2016
- Assisted team with daily operations and project tasks.
- Managed schedules and coordinated meetings for department staff.
- Provided administrative support, including data entry and file organization.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Helped maintain applicant tracking systems and recruiting metrics.
Junior Sales Account Assiociate
Teleperformance Ghana
Accra
- Assisted clients with inquiries to ensure timely resolutions and support.
- Collaborated with team members to enhance customer service strategies.
- Conducted follow-ups with clients to confirm satisfaction and gather feedback.
- Monitored account performance to identify areas for improvement and action.
- Responded promptly to inquiries from customers regarding payment status or billing questions.
Education
Bachelor of Science - Business Administration( Accounting & Finance)
Evangelical Presbyterian University College
Ghana09-2018
High School Certificate - Business
Ghanata Senior High School
Ghana07-2010
Skills
- Client account management
- Customer relationship management
- Data entry accuracy
- Payment processing
- Effective communication
- Administrative support
- Sales strategy development
Hobbies and Interests
- Interest in emerging trends and changes in taxation and economics
- Actively managing my own budget, tracking expenses, and optimizing personal savings and investments
- Avid interest in reading, especially market news or industry journals
- Open-minded approach to diverse cultures and communications
Languages
English
Professional
Twi
Professional
Timeline
Sales Account Associate
Teleperformance Ghana
08.2023 - Current
Customer Service Representative
ISON XPERINCE
09.2021 - 09.2022
National Service Person
Lands Commission of Ghana
09.2017 - 08.2018
Intern
Ghana Ports And Harbors Authority
07.2016 - 09.2016
Junior Sales Account Assiociate
Teleperformance Ghana
Bachelor of Science - Business Administration( Accounting & Finance)
Evangelical Presbyterian University College
High School Certificate - Business
Ghanata Senior High School